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Do You Have an Experience Vision?
Summary
Learn how a clear vision can drive innovation, and alignment, improve customer satisfaction and increase business outcomes. Satyam Kantamneni shared his experience and insights on developing and implementing a product experience vision that aligns with an organization’s goals and values. Gain valuable insights and take your own organization’s product experience to the next level.
Key Insights
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Experience vision is critical to align multiple stakeholders in complex enterprise environments.
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Without a shared vision, organizations shoot in the dark, causing misalignment and inefficiency.
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Understanding users, their pain points, and ecosystem is foundational to building an effective vision.
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Visioning should determine the experience first, then design, and only then the technology solution.
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A single enterprise vision must integrate multiple distinct users, roles, and software subsystems.
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Storyboarding and prototyping simple artifacts (even sketches) help communicate and socialize vision.
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Collaborative vision creation involves product managers, design leads, and engineering leads together.
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Successful visions define specific measurable goals to reduce friction (e.g., check-in time from 12 to 2 minutes).
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Visioning influences strategic decisions like acquisitions, not just internal product development.
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Onboarding new employees into the vision accelerates alignment and contributes to organizational success.
Notable Quotes
"How can design drive business and not the other way around?"
"Without a clearly articulated vision, you are aiming without knowing what the target is."
"When you compete with your users and not your competition, that's the essence of what we’re trying to do."
"The experience comes together when all systems and departments are synchronized in one place."
"User comes before experience, experience before design, design before technology."
"What if you get a notification when you drive into a dealership and all your details are ready?"
"A picture is worth a thousand words; a text vision statement often makes everyone think differently."
"Vision is a co-owned artifact created by the VM, design lead, and engineering lead."
"Socializing the vision is a constant process that must percolate into everyone’s subconscious."
"Taking time for visionary conversations is a mechanism to break out of incrementalism and incremental UX debt."
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