Rosenverse

Quotes from recent talks

Nathan Shedroff

"The current wave of AI has disrupted practice so much, so quickly, that it's difficult to tell what practice is or what it will be in three years."

Nathan Shedroff Hugh Dubberly Thomas J. McLeish

How Will Design be Taught When the Schools Shut Down?

May 8, 2026

Catt Small

"Move thoughtfully and purposefully is better than move fast and break things, especially in large companies with millions of users."

Catt Small

Craft a Vision that Actually Gets Shipped

April 30, 2026

Johnny Michaelsen

"Effort doesn’t mean progress, hard work doesn’t guarantee a harvest."

Johnny Michaelsen

Measure Behaviors, Not Results

April 23, 2026

Eric Shumake

"It’s easier to sell if the team is talking about the tool — popularity inside counts."

Eric Shumake

An AMA on UX's Role in Healthcare

April 22, 2026

Meghan Bausone

"What does a hysterectomy cost? $2,000, $13,000, or $40,000? It depends who you ask and who pays."

Meghan Bausone

Systems Thinking and Design Innovation: Working with Leverage Points in Rural Maternal Health Systems

April 17, 2026

Himanshu Bharadwaj

"Fear is the opposite of love, not hate."

Himanshu Bharadwaj

If design had a heart

April 16, 2026

Sara Conklin

"Your time is so valuable. Ask yourself what’s the best use of your time when pivoting careers."

Sara Conklin

Exit Interview: 20 Years of Tech, One Very Big Bet, and a Lot of Heat Pumps

April 10, 2026

Eric Shumake

"Recommendations are where insights go to die unless they connect explicitly to decisions and outcomes."

Eric Shumake

Diagnosis UX: Building Influence in Healthcare Design

April 9, 2026

Samuel Martin

"We have a responsibility to help heal communities and build trust so we can do design with intention."

Samuel Martin

Co-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design

March 27, 2026

Louis Rosenfeld

"Save all this content into a shareable playlist you can copy into your own learning management system."

Louis Rosenfeld

How to use the Rosenbot

March 16, 2026

Louis Rosenfeld

"We've worked with speakers for months to prepare our conference content, so it's expensive to produce, but really good."

Louis Rosenfeld

About the Rosenverse

March 15, 2026

Erin Weigel

"Testing tools can help us bring the body language of the internet in front of us to see what people are doing."

Erin Weigel Petra Rajkov

Testing and Experimentation Tools

March 12, 2026

Maria Rosala

"To motivate people to populate the repository, be annoyingly persistent and sometimes create the template for them."

Maria Rosala Shivanjali M.

Research Repositories

March 12, 2026

Jon Temple

"Total cost of ownership includes integration, customization, support, and ongoing operational effort that can be easily overlooked."

Jon Temple Kalee Dankner Bruce Falk Lauren Galanter

Panel: Stacks, Security, and Stakeholders: The Hidden Work of UXR Tool Procurement

March 12, 2026

Aleksandra Korczynska

"It's almost impossible to do a survey without using some kind of tool nowadays."

Aleksandra Korczynska Caroline Jarrett Justyna Parmee

Survey Tools

March 12, 2026

Kate Towsey

"Building ecosystems of interconnected tools that work seamlessly is crucial for modern, fast-moving organizations."

Kate Towsey Basel Fakhoury Oren Friedman Graham Gardner

Participant Recruitment and Management Tools

March 12, 2026

Jon White

"An insight is a finding plus an opinion — it’s the so what of it all."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Taylor Jennings

"Sometimes minor questions don’t matter much, and AI can help get those out of the way so researchers focus on strategic work."

Taylor Jennings Alexis McNutt Unis Sydney Lawson

Research Debate Club

March 11, 2026

Feyikemi Akinwolemiwa

"The most expensive part of digital initiative is not delivery, it’s that messy middle—the space between insights and moving things forward."

Feyikemi Akinwolemiwa

Play to innovate: How curiosity and experimentation transform UX

March 11, 2026

Kwabena Opoku

"Stories don’t work by extraction, people tell them and you listen."

Kwabena Opoku Leonie Annor-Owiredu Sam Ladner

Methodological toolkit for unique research impact

March 11, 2026

Steve Krug

"Things are gonna get a lot worse before they get worse."

Steve Krug Louis Rosenfeld

Don’t Make Me Think 3.0: What Endures and What Evolves in UX

March 11, 2026

Vitorio Miliano

"Quantitative ethnography isn’t mixed methods; it’s a unified method using both qualitative theory and quantitative validation."

Vitorio Miliano

Don’t call it AI: Turn words into numbers with quantitative ethnography

March 11, 2026

Daniel Korczynski

"Users were more curious and paid closer attention because some interactions actually produced results."

Daniel Korczynski Justyna Parmee

From generic to contextual research insights with AI | Live Q&A

March 11, 2026

Mujtaba Hameed

"In this context, sometimes slower is actually faster because it allows going deeper and unlocking more meaningful insights."

Mujtaba Hameed

The new horizon of ethnography: using AI to unlock the full potential of in-person research

March 11, 2026

Laura Klein

"Nobody is going to be satisfied by insight-shaped answers or high-level summaries masquerading as breakthroughs."

Laura Klein

Human vs. machine: Testing AI’s ability to synthesize and analyze research

March 11, 2026

James Wieselman Schulman

"Even bad research can be good because it creates learning opportunities."

James Wieselman Schulman

Research is a team sport: advancing the work when everyone does the research

March 11, 2026

Taylor Klassman

"We want to foster a partnership between researchers and AI to enhance human expertise, not supplant it."

Taylor Klassman

The Evolution of UX Research Platforms

March 10, 2026

Sydney Lawson

"If you ask accessibility questions, it’s so important to actually respect the answers."

Sydney Lawson

Anatomy of a Strong User Panel

March 10, 2026

Dagmara Kukawka

"The debate about democratization is over. The question now is how do we make the most out of it."

Dagmara Kukawka

Tiny team, moonshot impact: Democratizing research across continents

March 10, 2026

Elizabeth Sklar

"We underestimated the amount of work; each workshop took about 40 hours per person to prepare and run."

Elizabeth Sklar Jessica Sheng

Co-creating research enablement with your tech org: a case study

March 10, 2026

Tala Tayebi

"I would rather have a product manager do crappy research than have no research at all."

Tala Tayebi Kelly Goto Jared Spool

Voice and influence in an age of noise

March 10, 2026

Jemma Ahmed

"Holistic sensemaking matters."

Jemma Ahmed

Theme 1 Intro

March 10, 2026

Dana Chisnell

"Seeing someone a decade later give useful UX feedback because they learned from you shows the power of long-term impact."

Dana Chisnell

The Sensemaking Business

March 10, 2026

Daniel Korczynski

"AI has this strange weakness that when working with a large dataset, they often miss crucial, subtle findings."

Daniel Korczynski

Why AI Is Bad at Research (and how to make it actually useful)

March 10, 2026

Tara Tressel

"Follow-up questions missed opportunities to probe deeper or were confusing, and participants had to repeat themselves."

Tara Tressel

Investigating qualitative depth of AI-moderated interviews

March 10, 2026

Kurt McCulloch

"This is a story about what happens when you stop trying to will others to think like you and start creating conditions under which both frames can coexist productively."

Kurt McCulloch

Faster alone, further together: Rebuilding collaboration in the age of AI research

March 10, 2026

Luke Wroblewski

"The evolution in AI UIs is ongoing and rapid, and we’re still figuring out what the final form of AI-native applications looks like."

Luke Wroblewski

Designing AI Applications

March 5, 2026

Erika Flowers

"Multi-stage rockets are like the double diamond; you jettison valuable context at every stage and lose signal."

Erika Flowers

The Handoff is Dead: Design-Led Engineering with AI Agents

March 4, 2026

Tina Weisser

"Information is power in organizations, so deploying AI agents means reconsidering who gets access to what data."

Tina Weisser

When AI Agents Meet Reality. Service Design Lessons from a Pilot

February 26, 2026

Mike Oren

"Before AI, research teams spent over a quarter of their time consulting about research questions, often repeating themselves."

Mike Oren

Improving Democratized Research with CustomGPTs and Gems

February 25, 2026

Jake Burghardt

"Turning every study plan into a kind of report with new and existing insights is a mindset shift that can build a durable asset."

Jake Burghardt

Finding More Inroads into Research Impact

February 20, 2026

Ashley Sewall

"I’m trying to separate who I am from what I produce and the roles I hold."

Ashley Sewall

Exit Interview #5: Designing My Life After Tech

February 19, 2026

Daniel Gloyd

"Design research often acts like scientists with clipboards rather than humans in conversation."

Daniel Gloyd

Designing From the Inside Out: How Method Acting Can Inspire Design Research

February 12, 2026

Steve Turbek

"It’s strange that despite all our technology, we’re still struggling to bring design and code closer together."

Steve Turbek

Designing Interactive Graphics with AI Code Help

February 5, 2026

James Lang

"The opposite of doom scrolling is hope. Hope is active. It’s about claiming our agency in a moment that may be difficult."

James Lang

Hopeful Futures for UX Research

January 30, 2026

Harry Brignull

"Designing for privacy is like designing for accessibility — you should aim beyond mere compliance to user-centered solutions."

Harry Brignull Mark Leiser Robert Stribley

Beyond Clicks and Tricks: Why deceptive design has grown into a regulatory faultline

January 16, 2026

Mary-Lynne Williams

"There was an expectation for you to behave like a man, but when you do, you're criticized for being aggressive."

Mary-Lynne Williams

Exit Interview #4: From Product Design Leadership to Sound Healing

January 14, 2026

Cheryl Platz

"If 71% of people self-identify as gamers, why aren’t you learning from the video game industry?"

Cheryl Platz

Embrace Your Fun Factor: Game Development Best Practices for Product Design

January 9, 2026

Caroline Jarrett

"Completion rates (conversion rates) and dropout rates are simple metrics but often not tracked or shared."

Caroline Jarrett

Garbage in, garbage out? Measuring error rates to get ready for AI

January 8, 2026

Chelsey Glasson

"I sold my Seattle house and downsized in Spokane to manage financial pressures during this transition."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Machines cannot be accountable; responsibility is always human."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"Navigating complexity is like sailing in open ocean. A GPS won’t help if you don’t know how to read wind and water."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Ben Reason

"Scaffolding is about hacking and doing things differently, not lowering the bar but delivering value continuously."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Jeff Gothelf

"Changing course based on evidence of actual human behavior is what agility really means."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Bethany Brown

"Transformation isn’t just about prototypes; it’s about designing governance."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Ned Dwyer

"The goal is to lower the floor for who can access research while raising the ceiling of what’s possible."

Ned Dwyer

Right horses for the right courses – how and when to democratize research

November 20, 2025

Gabriela Barneva

"Inclusive products reduce friction across customer support and operations by improving consistency across channels."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Tamara Kartoziia

"Notice period sometimes can be more than three months for some roles, so parallel activities are essential."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

Milan Guenther

"The challenge is co-developing a custom investment model that alters decision making based on portfolio logic rather than project-based thinking."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Dharani Perera

"De-risking sessions gave disgruntled stakeholders a forum to voice fears before larger workshops."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Lavrans Løvlie

"Customer journeys used to be specialist knowledge, but now they’re a normalized, even commodified, organizational artifact."

Lavrans Løvlie Ben Reason

Ask me anything – Authors of Service Design: From Insight to Implementation

November 19, 2025

Patrick Boehler

"Small specific interventions travel further than big programs within organizations."

Patrick Boehler Madison Karas

The service shift: transforming media organizations to create real value through design

November 19, 2025

Jen Briselli

"Complex systems are not chaos but non-deterministic due to interdependencies and autonomy within the system."

Jen Briselli

Learning is the north star: service design for adaptive capacity

November 19, 2025

Anupama Dhareshwar

"We must build our service vision not just for the ideal, but for how to handle things when they go wrong."

Anupama Dhareshwar

From blueprint to bot: Designing resilient AI-powered services

November 19, 2025

Samuel Proulx

"When we train AI on what we have done in the past, we will just do the same more efficiently, not better."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

November 19, 2025

Jen van der Meer

"We cannot just sit around and map systems. We can design where performance arrangements are made."

Jen van der Meer

Service design performs value

November 19, 2025

Gina Mendolia

"Once collaboration loops start compounding, they become muscle memory and the structure supports our work."

Gina Mendolia Jasmine Toy

Coordinated collaboration: a Service Design & DesignOps love story

November 19, 2025

Shreya Dhawan

"Design systems help us bring healthy consistency across digital and non-digital experiences for equity."

Shreya Dhawan Victor Udoewa Xènia Viladas Florian Vollmer

Making service tangible: the fastest path to higher performance

November 19, 2025

Nick Lewis

"Using generative AI for design risks losing the human creativity that makes design special."

Nick Lewis

Designing and building low-carbon websites independently

November 18, 2025

Peter Merholz

"Most organizations don't care that design has an explicit standard of quality."

Peter Merholz

The 2025 State of UX/Design Organizational Health

November 12, 2025

Cennydd Bowles

"You can't just measure ethics like a scientific question; you have to reason differently."

Cennydd Bowles

Exit Interview #2: Rediscovering the ethical heart of design

November 6, 2025

Jason Mesut

"Academic Purists believe one size fits all, ignoring context and stifling innovation."

Jason Mesut Martina Hodges-Schell Jose Coronado

Unmasking Design Leadership: Navigating leadership without neglecting ourselves

October 30, 2025

Mariesa Lenz

"The waggle dance communicates direction and distance to new food sources with remarkable precision."

Mariesa Lenz

What Beekeeping Taught me about Product Teams

October 29, 2025

Maverick Chan

"This process isn’t about replacing designers, it’s about augmenting and amplifying what we can do."

Maverick Chan Claire Lin

From Doodle to Demo: AI as Our Storytelling Partner

October 23, 2025

Peter Van Dijck

"We need to dramatically change the hats, the walls, and the workflow of how we work together in design and development."

Peter Van Dijck

Hands on AI #3: Claude Code for UX people

October 22, 2025

Kate Towsey

"You need someone human deciding what information is good enough and tagged well for AI to surface it."

Kate Towsey Jake Burghardt

ResearchOps AMA with Kate Towsey & Jake Burghardt

October 16, 2025

Peter Van Dijck

"Evals define a shared definition of good with tests to measure it, and that is the secret sauce for building great AI products."

Peter Van Dijck

Hands-on AI #2: Understanding evals: LLM as a Judge

October 15, 2025

Peter Van Dijck

"Evals are like a way to define what good looks like."

Peter Van Dijck

Hands-on AI #1: Let’s write your first AI eval

October 8, 2025

Rachael Greene

"Without a design ops function, teams make their own flavors that dilute brand and accessibility."

Rachael Greene Alison Davis

Building a Design Ops Practice that Really Works (Most of the Time)

October 2, 2025

Sheryl Cababa

"A lot of design frameworks funnel thinking narrowly, which feels like baked-in limitations of human-centered design."

Sheryl Cababa

Integrating Systems Thinking Into Your Practice as a Designer

October 1, 2025

Changying (Z) Zheng

"For distributed embedded designers, a RACI model helps outline who’s responsible and what authority they have."

Changying (Z) Zheng

Practical DesignOps: From Ideas to Tools That Teams Actually Use

September 25, 2025

Greg Petroff

"You need to respect tacit knowledge and culture when redesigning workflows."

Greg Petroff

Exit Interview #1: Greg Petroff: From Silicon Valley Executive to Sonoma County Possibilitarian

September 24, 2025

Laurent Christoph

"What would have to be true is the most powerful question in strategy."

Laurent Christoph

Scale the impact of DesignOps in 3D: Diligence, Decision, Discipline

September 17, 2025

Gabriela Barneva

"Doing accessibility from the start saves cost by avoiding expensive retrofits and rework later on."

Gabriela Barneva

Operationalizing Inclusive Design in Design Ops

September 11, 2025

Patrizia Bertini

"The accessibility expert was simply lost into shouting, we must be accessible without creating a strategy."

Patrizia Bertini

The (r)evolution of designOps: It’s Time to Think (really) BIG

September 11, 2025

Doug Powell

"In 2023, design leaders were being restructured out and design relegated to a tactical, downstream function."

Doug Powell

DesignOps and the Next Frontier: Leading Through Unpredictable Change

September 11, 2025

Aletheia Delivre

"Our edge isn’t in managing what exists; it’s in architecting new meaning at scale where process becomes infrastructure."

Aletheia Delivre

New Shapes and Emerging Identities for Design Ops

September 11, 2025

Sean Baker

"We implemented a routine practice of concise storytelling to capture key milestones that otherwise might be overlooked."

Sean Baker Sara Romanoski

Weaving Knowledge Management into the Fabric of Our Design Practice

September 11, 2025

Ryan Matthew

"If the designer or developer can see the intent of the visual element, AI can see it also."

Ryan Matthew Alex Kurchev

Bridging Design and Code: AI-Powered Design System Integration

September 11, 2025

Ebru Namaldi

"We created AI OKRs allowing our team members to experiment and then share their findings with the team."

Ebru Namaldi

Designing the Designer’s Journey: Scaling Teams, Culture, and Growth Through DesignOps

September 11, 2025

Louis Rosenfeld

"We want you to take all AI-generated info with a grain of salt but it gets you part of the way."

Louis Rosenfeld Peter Van Dijck

GenAI for UXers: A Rosenbot Demo and Discussion

September 11, 2025

Frances Yllana

"The 'stay in your lane' mentality is a red flag signaling silos and turf protection instead of cross-functional collaboration."

Frances Yllana Kaaren Hanson Husani Oakley Dan Olsen

DesignOps Exposed: What do our peers really think of us?

September 11, 2025

Ryan Matthew

"Using AI tools like Cursor to create React components from a well-documented Figma file helps close the gap between design and code."

Ryan Matthew Alex Kurchev

DesignOps without Boundaries: Building More with What You Have

September 10, 2025

Samuel Proulx

"Accessibility is innovation and the kinds of features people with disabilities need are incredible conveniences for the rest of us."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

September 10, 2025

Joerg Beringer

"Secondary research becomes a primary choice in user research in the age of AI."

Joerg Beringer Thomas Geis

Scaling User Research with AI: Continuous Discovery of User Needs in Minutes

September 10, 2025

Jon Fukuda

"The COO isn’t paying attention to ops silos—COOs focus on longer term strategic enablement beyond today’s operational teams."

Jon Fukuda Jake Burghardt Jose Coronado Natalie Dunbar Denise Tilles

All the Ops: Successful cross-functional collaboration

September 10, 2025

Saara Kamppari-Miller

"I call this an anti org chart because it’s organic, messy, and structures emerge rather than imposed."

Saara Kamppari-Miller

Cartography for Design Communities

September 10, 2025

Bianca Jefferson

"Instead of prescribing a meeting, we focused on how people should feel at the end and what outcomes to achieve."

Bianca Jefferson

From Sprints to Systems: Operationalizing Continuous Discovery Through DesignOps

September 10, 2025

Alnie Figueroa

"Think of AI as an additional team member pushing your creative thinking and expanding your idea range."

Alnie Figueroa

The Future of Design Operations: Transforming Our Craft

September 10, 2025

Vanessa Varin

"Feedback is a system. It's not just a pile of comments. It needs to be choreographed, timed, sequenced, and aimed to move the work."

Vanessa Varin

Feedback: The Other F-Word

September 10, 2025