"The current wave of AI has disrupted practice so much, so quickly, that it's difficult to tell what practice is or what it will be in three years."
Nathan Shedroff Hugh Dubberly Thomas J. McLeishMay 8, 2026
"You can spend a lot of time building a really cool concept that no one will care about because it’s not possible, it’s not feasible, it’s not grounded."
Catt SmallApril 30, 2026
"Be observant means to observe what’s being said, not just what people say."
Johnny MichaelsenApril 23, 2026
"Interoperability is frustrating by design, but FHIR is unlocking that data slowly."
Eric ShumakeApril 22, 2026
"Systems that can self-organize are the strongest form of resilience."
Meghan BausoneApril 17, 2026
"This is exactly what joy feels like. This is exactly what love feels like."
Himanshu BharadwajApril 16, 2026
"If you’re not questioning your place in UX right now, you’re sleeping."
Sara ConklinApril 10, 2026
"Find the people who already care about what we care about, even if they don’t call it UX."
Eric ShumakeApril 9, 2026
"Together we can bridge the gap by incorporating lived expertise and knowledge through access and opportunity."
Samuel MartinMarch 27, 2026
"The follow-up prompts are incredibly powerful. They help you learn the language of the field."
Louis RosenfeldMarch 16, 2026
"Our library includes thousands of hours of videos created by over eleven hundred people."
Louis RosenfeldMarch 15, 2026
"Human moderation will always have a place because humans are unpredictable and random."
Erin Weigel Petra RajkovMarch 12, 2026
"There are so many different variations of repositories, from research libraries to databases cataloging atomic insights."
Maria Rosala Shivanjali M.March 12, 2026
"We’ve been evolving from a primarily qualitative team to a mixed methods team, expanding our quant capabilities and focusing on AI."
Jon Temple Kalee Dankner Bruce Falk Lauren GalanterMarch 12, 2026
"The key to combating survey fatigue is short surveys triggered at the right context, making respondents feel listened to and valued."
Aleksandra Korczynska Caroline Jarrett Justyna ParmeeMarch 12, 2026
"High-quality participants are the fuel that makes the whole research operation engine run smoothly."
Kate Towsey Basel Fakhoury Oren Friedman Graham GardnerMarch 12, 2026
"An insight is a finding plus an opinion — it’s the so what of it all."
Jon White Erin MayMarch 11, 2026
"Researchers are becoming more like enablers, spending 70% of their time lifting others rather than doing all the research themselves."
Taylor Jennings Alexis McNutt Unis Sydney LawsonMarch 11, 2026
"The most expensive part of digital initiative is not delivery, it’s that messy middle—the space between insights and moving things forward."
Feyikemi AkinwolemiwaMarch 11, 2026
"Monoculture in stories is like having just one narrative that doesn’t capture the full reality."
Kwabena Opoku Leonie Annor-Owiredu Sam LadnerMarch 11, 2026
"It’s not self-driving cars, it’s power steering."
Steve Krug Louis RosenfeldMarch 11, 2026
"Partner with data scientists to pick and adjust statistical tests because quantitative ethnography requires new assumptions."
Vitorio MilianoMarch 11, 2026
"Done is better than perfect, but after AI revolution, we can do things way faster than before."
Daniel Korczynski Justyna ParmeeMarch 11, 2026
"Adding a senior researcher, Izzy, in field meant we could have more, smaller research tracks and better support for research newbies."
Mujtaba HameedMarch 11, 2026
"AI tells you what you want to hear, which is dangerous if you’re making product decisions based on synthetic feedback."
Laura KleinMarch 11, 2026
"Even bad research can be good because it creates learning opportunities."
James Wieselman SchulmanMarch 11, 2026
"Researchers are moving away from viewing AI as automation and toward a sophisticated collaborator or soundboard."
Taylor KlassmanMarch 10, 2026
"Sharing the results of studies with panelists gets them excited about contributing and keeps them engaged."
Sydney LawsonMarch 10, 2026
"We could either become an internal service desk that's always at capacity or find a lever that multiplies our impact."
Dagmara KukawkaMarch 10, 2026
"We underestimated the amount of work; each workshop took about 40 hours per person to prepare and run."
Elizabeth Sklar Jessica ShengMarch 10, 2026
"We get very fixated on our process and sometimes forget why we are here: to make people's lives better."
Tala Tayebi Kelly Goto Jared SpoolMarch 10, 2026
"Our job is to make sure the people making decisions actually listen."
Jemma AhmedMarch 10, 2026
"You come from the future. Now go build it."
Dana ChisnellMarch 10, 2026
"AI-generated research reports should always be tied to real feedback that you can verify behind every sentence."
Daniel KorczynskiMarch 10, 2026
"Having one-on-calls with people is one of my favorite parts of conducting research, and it felt like this was being taken away from me just for the sake of saving business resources."
Tara TresselMarch 10, 2026
"AI can provide healthy constraints, help people focus, use a common language, and act as cognitive accelerants."
Kurt McCullochMarch 10, 2026
"People fall into two groups: some want to see what the system is thinking and why, others just want to see the final output."
Luke WroblewskiMarch 5, 2026
"Don’t build a toy project; build a real business product so user needs drive your design and code iterations."
Erika FlowersMarch 4, 2026
"It’s dangerous to believe everything AI says or to believe nothing. We must find a balance."
Tina WeisserFebruary 26, 2026
"Designers and product managers often want more control, and custom AI gives them that in research tasks."
Mike OrenFebruary 25, 2026
"You can't just expect insights to solve themselves if people don't know about them."
Jake BurghardtFebruary 20, 2026
"Teaching yoga and working in real estate brings me tangible connection to people that I missed in tech."
Ashley SewallFebruary 19, 2026
"No role exists in isolation, said Fred Rogers, emphasizing interconnectedness beyond the individual."
Daniel GloydFebruary 12, 2026
"Open standards rock. Proprietary monopolies keep you from making stuff and limit creativity."
Steve TurbekFebruary 5, 2026
"That productivity revolution—the idea we don’t need more headcount but better tools—is more aspiration than reality at the moment."
James LangJanuary 30, 2026
"We have too many privacy lawyers and not enough consumer lawyers, which clouds enforcement priorities."
Harry Brignull Mark Leiser Robert StribleyJanuary 16, 2026
"I walked into the building and it just felt surreal. It didn’t feel right in my body to be there anymore."
Mary-Lynne WilliamsJanuary 14, 2026
"Designing for human motivation makes experiences more likely to thrive long term."
Cheryl PlatzJanuary 9, 2026
"If we get garbage in, we get garbage out — this is true for AI as much as for surveys or forms."
Caroline JarrettJanuary 8, 2026
"My law professor outlined the modern legal process as UX: listening, researching, co-creating solutions with clients."
Chelsey GlassonDecember 17, 2025
"Real innovation is not being first; it's about doing it right and sustainably."
Patrizia BertiniDecember 11, 2025
"The role of the service designer shifts from design savior to facilitator, spacemaker, and guide."
Kyle GodbeyDecember 10, 2025
"Making the invisible visible makes things move forward and create alignments."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniNovember 20, 2025
"For OKRs to work, incentives have to focus on learning, customer centricity, and evidence-based decision making, not just delivery."
Jeff GothelfNovember 20, 2025
"AI wasn’t the obstacle. Fragmentation was."
Bethany BrownNovember 20, 2025
"Flight Center went from 10 researchers running research to over 130 people trained to safely do interviews."
Ned DwyerNovember 20, 2025
"Operationalizing inclusive research helps teams navigate the messy, nonlinear reality of maturing accessibility practices."
Gabriela BarnevaNovember 20, 2025
"We needed a scalable system and GPS that everyone could follow with clear lanes for each team."
Tamara KartoziiaNovember 20, 2025
"Our clients all have innovation portfolios, but if you zoom out, it's many micro decisions over time that are often opportunistic, lacking strategic connection."
Milan Guenther Benjamin KumpfNovember 20, 2025
"Often we’re seen just as people who create personas or blueprints, but that’s not even what’s needed."
Dharani PereraNovember 20, 2025
"Customer journeys used to be specialist knowledge, but now they’re a normalized, even commodified, organizational artifact."
Lavrans Løvlie Ben ReasonNovember 19, 2025
"The economies of scale that benefited traditional media organizations have disappeared."
Patrick Boehler Madison KarasNovember 19, 2025
"In complex domains, best practice is past practice; what worked yesterday may not work today."
Jen BriselliNovember 19, 2025
"It’s important to establish feedback loops so each organizational layer learns from the others continuously."
Anupama DhareshwarNovember 19, 2025
"Disability is less about a person and more about a person’s interaction with the environment and processes."
Samuel ProulxNovember 19, 2025
"Service design performs the belief, finance performs the control."
Jen van der MeerNovember 19, 2025
"You do not rise to the level of your goals, you fall to the level of your systems."
Gina Mendolia Jasmine ToyNovember 19, 2025
"Designers often don’t realize they themselves are providing services and selling a promise of value."
Shreya Dhawan Victor Udoewa Xènia Viladas Florian VollmerNovember 19, 2025
"Most heavy website performance issues come from videos, images, JavaScript, and fonts."
Nick LewisNovember 18, 2025
"Career growth is mostly about skills development, responsibility, and influence rather than just compensation or titles."
Peter MerholzNovember 12, 2025
"Support structures for switching from design to academia are sparse; you mostly have to figure it out yourself."
Cennydd BowlesNovember 6, 2025
"When we first thought about this topic, we quickly realized we needed to point the finger at ourselves because we've exhibited some of these behaviors."
Jason Mesut Martina Hodges-Schell Jose CoronadoOctober 30, 2025
"The queen is not a decision-maker, she’s just there to reproduce."
Mariesa LenzOctober 29, 2025
"I haven’t gone more than one day without seeing a new gen AI tool that promises to do it all with a single prompt."
Maverick Chan Claire LinOctober 23, 2025
"Agents are literally models using tools in a loop—they respond to themselves and the tools in chat-like conversations."
Peter Van DijckOctober 22, 2025
"Researchers are shy about sharing work because they worry about being judged — peer and management support help."
Kate Towsey Jake BurghardtOctober 16, 2025
"A constitution is a very good exercise: write down your system’s principles and values to help guide its behavior."
Peter Van DijckOctober 15, 2025
"Confidence scores from the model are not a good idea because the model has no memory."
Peter Van DijckOctober 8, 2025
"Without a design ops function, teams make their own flavors that dilute brand and accessibility."
Rachael Greene Alison DavisOctober 2, 2025
"If scientists came up with a device that would slash the likelihood of ending up in a nursing home or depression, we'd be clamoring for it, but instead it's geriatrics—a systemic, incremental solution."
Sheryl CababaOctober 1, 2025
"AI helped me produce nearly 80 posts in a year; without AI, that pace would be impossible."
Changying (Z) ZhengSeptember 25, 2025
"One super small step of value is better than proposing the big picture if the client isn’t ready."
Greg PetroffSeptember 24, 2025
"Organizations are complex systems; you need to understand them deeply before acting."
Laurent ChristophSeptember 17, 2025
"One in six people in the world has a disability, that’s 1.3 billion people, not a niche but mainstream."
Gabriela BarnevaSeptember 11, 2025
"No VP or director has direct responsibility at board level. It’s the C-executives who ultimately decide."
Patrizia BertiniSeptember 11, 2025
"Forrester found that design thinking teams move twice as fast from idea to market because they’re closer to their users."
Doug PowellSeptember 11, 2025
"Minimum unviable products don’t need to be perfect or scalable to start, just enough to prove demand."
Aletheia DelivreSeptember 11, 2025
"We implemented a routine practice of concise storytelling to capture key milestones that otherwise might be overlooked."
Sean Baker Sara RomanoskiSeptember 11, 2025
"This is not just a shift of different tools; it’s the way we build products now."
Ryan Matthew Alex KurchevSeptember 11, 2025
"Artificial intelligence is reshaping our workflows. Our roles are shifting."
Ebru NamaldiSeptember 11, 2025
"Books are semantically very rich and thus pull content much more effectively in our vector database than conference talks."
Louis Rosenfeld Peter Van DijckSeptember 11, 2025
"The 'stay in your lane' mentality is a red flag signaling silos and turf protection instead of cross-functional collaboration."
Frances Yllana Kaaren Hanson Husani Oakley Dan OlsenSeptember 11, 2025
"The variable sync tool we built is not a commercial product; it’s a utilitarian sync layer to overcome Figma’s limitations and connect design to engineering."
Ryan Matthew Alex KurchevSeptember 10, 2025
"It can cost up to 200 times more to remediate and retrofit a solution as opposed to designing it correctly in the first place."
Samuel ProulxSeptember 10, 2025
"Our product simply sucks everything out of the open AI system and processes it with a knowledge graph based on ISO standards."
Joerg Beringer Thomas GeisSeptember 10, 2025
"Often tooling is a vacuum particularly around insights repositories—everyone wants it or no one wants it."
Jon Fukuda Jake Burghardt Jose Coronado Natalie Dunbar Denise TillesSeptember 10, 2025
"Crowdsourcing the map meant anyone in our community practice could edit, and it worked beautifully."
Saara Kamppari-MillerSeptember 10, 2025
"Hope is not a strategy, and mandates don’t build culture. What works is scaffolding."
Bianca JeffersonSeptember 10, 2025
"AI is just a better version of the tools you’re already using to refine ideas and express thoughts."
Alnie FigueroaSeptember 10, 2025
"The hidden hero or villain of craft is really feedback, the quality of feedback that we give."
Vanessa VarinSeptember 10, 2025