Jamie Kaspszak

Sr. Manager, Experience Strategy & Capability Development, Best Buy

Jamie Kaspszak is a Sr. Manager of CX Strategy and Capability Development at Best Buy with 6 years of experience as a CX professional. She is passionate about technology and design and how it impacts customer and employee experience. In her role, she provides strategic guidance rooted in customer and industry trends to evolve the maturity of the CX practice at Best Buy as well as maximize the impact of the capability. She has a diverse background in customer experience, enterprise strategy, design operations and graphic design.

Rosenverse talks by Jamie:

" Design always means change; if it amplifies what’s already working, that itself is change. "

Theme 4: Discussion

January 8, 2024

" Being human is the foundation—seeing the person on the other side of the conversation as a human being. "

Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy

January 8, 2024

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