Jim Kalbach

" Collaboration should be intentional and deliberate, just like industrial or service design. "

" Understanding the problem independent of the solution is key to finding the solution that somebody will actually adopt. "

" We’re focused on the outcome; as soon as we count off the song, it’s going. "

" Ignore the research: it’s ultimately a business decision. "

" Forgiveness is not about forgetting or just getting over something, it’s about making a mission out of it. "

" Having big ears means listening more to others than to yourself during a performance. "