Jim Kalbach

" Pre-work allows people to share who they are and their interests, building trust before the session. "

" Jobs to be done expunges technology and products from its language to focus on what the individual is trying to achieve. "

" That unit there is kind of like a sprint. "

" Ignore the research: it’s ultimately a business decision. "

" Forgiveness is not about forgetting or just getting over something, it’s about making a mission out of it. "

" Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones. "