Jim Kalbach

" Collaboration should be intentional and deliberate, just like industrial or service design. "

" Design thinking starts too high with empathy; jobs to be done starts with the functional core and grounds innovation. "

" Collaboration is your secret sauce in the end. "

" People tend to be less critical of something they have ownership of. "

" Our relationship is like a genuine brotherhood. We hang out almost every day. "

" Embracing uncertainty means diving in without knowing the outcome and creating something new every time. "