Sarah Williams
Principal Designer, Verizon
Sarah Williams is a Principal Designer at Verizon, focused on designing innovative products and services for customers, employees, and society, and helping to elevate the culture of design within the organization through thought leadership. Sarah is passionate about organizing and championing teams around human-centered design practices to build strong relationships and create actionable solutions.
Rosenverse talks by Sarah:
" Creating a set of experience KPIs allows us to measure whether our experiences are simple, honest, and meeting customer expectations. "
Verizon_A Framework for CX Transformation
January 8, 2024
" Customer experience refers to the collection of interactions someone has with the brand, agnostic of channel or touchpoint. "
A Framework for CX Transformation
June 11, 2021
