Rosenverse
Diagnosis UX: Building Influence in Healthcare Design

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Diagnosis UX: Building Influence in Healthcare Design

Thursday, April 9, 2026 • Rosenfeld Community
Share the love for this talk
Diagnosis UX: Building Influence in Healthcare Design
Speakers: Eric Shumake
Link:

Summary

Join Eric Shumake to address a question that never goes away: how designers and researchers build credibility and influence in environments where design doesn't always have a seat at the table. We'll walk through: - Making the case for UX investment when stakeholders focus on clinical outcomes and operational costs - Navigating regulated environments without losing your design instincts - How AI is reshaping clinical workflows and what that means for UX teams Join us to learn to grow your influence—whether you're early in your healthcare career or looking to have more impact in your current role.

Key Insights

  • The hardest challenge in healthcare UX is gaining influence to drive change, not mastering design or research skills.

  • Healthcare organizations prioritize clinical outcomes, regulatory compliance, and cost, not UX metrics like usability scores.

  • UX practitioners must translate design findings into the language of outcomes that stakeholders care about to gain buy-in.

  • Building trustful relationships with allies like informatics directors and patient experience officers is critical for influence.

  • Small, measurable UX wins build trust and reduce perceived risk, enabling greater involvement in key decisions.

  • Many healthcare 'constraints' are actually untested organizational assumptions that UX can challenge and test.

  • Healthcare design requires creativity within strict regulatory and compliance boundaries, balancing safety and usability.

  • AI is currently being integrated mainly into clinical documentation, decision support, and admin workflows in healthcare.

  • Automation bias, where clinicians may over-trust AI recommendations, poses a significant UX and patient safety challenge.

  • Healthcare UX careers succeed through cumulative influence, clear communication, and aligning work to clinical and business goals.

Notable Quotes

"The hardest part is knowing what needs to change but not having the influence to change it."

"Design is often treated as something that is brought in at the end to make things prettier or optional."

"Our stakeholders wake up thinking about clinical outcomes, regulatory risk, reimbursement, not design principles."

"Recommendations are where insights go to die unless they connect explicitly to decisions and outcomes."

"Find the people who already care about what we care about, even if they don’t call it UX."

"Small wins are big overall in healthcare because they build credibility and trust for bigger changes."

"The constraint is not the enemy; it’s an important part of the problem we’re solving."

"Many healthcare constraints are assumptions that have never been tested or questioned."

"Automation bias is a predictable cognitive response when a system presents recommendations with confidence."

"The integration of AI into clinical workflows is creating urgent demand for sharper UX thinking, not less."

Ask the Rosenbot
World Usability Day Panel Discussion
2022 • DesignOps Community
Aurobinda Pradhan
Introduction to Collaborative DesignOps using Cubyts
2022 • DesignOps Summit 2022
Gold
Emily Lessard
RFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent
2021 • Civic Design 2021
Gold
Dianne Que
Real Talk: Proving Value through a Scrappy Playbook
2019 • DesignOps Summit 2019
Gold
Saara Kamppari-Miller
Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
2024 • DesignOps Community
Elizabeth Sklar
Co-creating research enablement with your tech org: a case study
2026 • Advancing Research 2026
Gold
Sarah Coyle
Design and Analytics with Sarah Coyle
2020 • DesignOps Community
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • DesignOps Summit 2022
Gold
Scher Foord
Turn the Ship Around: How to Apply Design Thinking Across Your Organization
2021 • Design at Scale 2021
Gold
Steve Chaparro
Bringing Into Alignment Brand, Culture and Space
2020 • DesignOps Community
Jen Cardello
Learning Velocity—The Insights Speedometer
2021 • Advancing Research Community
Mujtaba Hameed
Frameworks for Excellence: Using Visual Thinking and Communication to Elevate Your Research
2024 • Advancing Research 2024
Gold
Prayag Narula
HCI 2.0: Humanity Deserves the Attention that UX Research has to Offer
2023 • Advancing Research 2023
Gold
Sheryl Cababa
Day 2 Panel
2024 • Designing with AI 2024
Gold
Uday Gajendar
Theme 1: Introduction
2021 • Design at Scale 2021
Gold
Suzan Bednarz
AccessibilityOps for All
2024 • DesignOps Summit 2020
Gold

More Videos

Erin Weigel

"There are as many versions of the website as stars in the sky because of language, currency, and device variations."

Erin Weigel

UX Lessons from running more than 1,200 A/B Tests

July 10, 2024

Mike Oren

"To innovate smarter, you need to get access to the roadmap as early as possible and start research even when not asked for it."

Mike Oren

Why Pharmaceutical's Research Model Should Replace Design Thinking

March 28, 2023

Lija Hogan

"Understanding how assistive technology evolves is crucial because it foretells the future of interface design."

Lija Hogan Milan Mijatovic Sam Proulx Louis Rosenfeld

Three Years Out: Perspectives on the Near-Term Future of User Research

March 15, 2024

Heidi Trost

"Prompt injection attacks can trick AI agents into accessing private data like emails without the user realizing."

Heidi Trost

When AI Becomes the User’s Point Person—and Point of Failure

August 7, 2025

Adam Cutler

"The IBM design language is about system unity instead of uniformity, so designers aren’t cookie cutters."

Adam Cutler

People + Places + Practices = Outcomes

June 8, 2016

Rittika Basu

"Only 8% of older adults are using the internet in contrast to 48% of younger adults."

Rittika Basu

Age and Interfaces: Equipping Older Adults with Technological Tools

February 23, 2023

Saara Kamppari-Miller

"If you don't have dedicated accessibility people, start grassroots by building empathy and rallying teams around user stories."

Saara Kamppari-Miller

DesignOps for Inclusive Design and Accessibility

May 26, 2022

Bria Alexander

"The good vibes you experience are a reflection of the positive collaborative spirit we worked hard to create for you."

Bria Alexander

Theme Two Intro

October 3, 2023

Laine Riley Prokay

"Preparation is critical to set up new practitioners for success, including equipment, access, expectations, and introductions."

Laine Riley Prokay Lisa Gordon

Carving a Path for Early Career DesignOps Practitioners

September 9, 2022