Exit Interview #7: Journey of a Social Entrepreneur
Summary
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"You want to code once and reuse components consistently for better UX; inconsistent skip-to-content links are a classic accessibility failure."
Sheri Byrne-HaberThe Importance of Accessible Design Systems
January 8, 2024
"Not growing the team was disheartening but led me to create training for partners to start taking a user-centered approach themselves."
Abbey Smalley Sylas SouzaScaling UX Past the Size of Your Team
January 8, 2024
"The point is not the product or output of note-taking, but to think more effectively — creating a mental place for your thinking."
Jorge ArangoExploding the Notebook: How to Unlock the Power of Linked Notes (2nd of 3 seminars)
April 19, 2024
"Our CMO incorporated our experience principles into the brand strategy, which was a huge and unexpected boost."
Sarah WilliamsA Framework for CX Transformation
June 11, 2021
"When you allow people to share their story, it's not just sharing to share; it's to contribute to better products, policies, and services."
Yasmine KhanChecking Bias and Listening to Financially Vulnerable Americans
March 30, 2020
"If we do things with the least amount of friction, resiliency isn’t the problem anymore, efficiency is."
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024
"Amazon deploys new code into production into the hands of customers once every second."
Jeff GothelfWho does what by how much?
November 20, 2025
"Continuous feedback requires collecting responses tied to the same user across multiple channels with behavioral targeting."
Aleksandra Korczynska Caroline Jarrett Justyna ParmeeSurvey Tools
March 12, 2026
"Engaging influencers early helped them appreciate being included sooner than later, which improved the project."
Frank DuranPartnership Playbook: Lessons Learned in Effective Partnership
January 8, 2024
