Research at an inflection point: Adapting to a new era of collaboration, equity, and innovation
Summary
Key Insights
-
•
Research is at an innovate-or-die moment due to sweeping industry changes like layoffs and declining engagement.
-
•
Researchers serve as a crucial check and balance, holding power accountable through objective knowledge.
-
•
Telling the stories of people with compassion is a fundamental and increasing research responsibility.
-
•
Societal shifts have transformed knowledge dynamics from hierarchical/linear to relational and plural.
-
•
This shift demands researchers build and curate knowledge collaboratively within networks.
-
•
Ignoring the bigger picture of these changes will risk the extinction of research in its current form.
-
•
The metaphor of a mink taking on a swan illustrates the courage researchers need despite overwhelming challenges.
-
•
New research roles are emerging, like unicorn generalists, research ops, and more inclusive participant engagement.
-
•
Disinformation culture and intersectionality are key external factors that deeply affect research practices.
-
•
Embracing and owning authentic researcher identity is vital for thriving amid change.
Notable Quotes
"Where quite long your life? Bit glossy and a bit punchy. Kiss, kiss."
"That mink showed up and it took on a fight that felt more enormous than it was."
"Research is too important to fail."
"Researchers hold objective knowledge which holds power to account."
"People deserve to have their stories heard and held compassionately for no other reason than by virtue of the fact that they exist."
"The relational dynamics of knowledge are shifting from hierarchical and linear to relational and plural."
"We adapt, we innovate, or we no longer exist."
"If we don’t find our courage and take on the fight, our field dies."
"We have two choices: find our teeth and our courage and take on the fight or our field dies."
"Our best selves hold and hear stories and hold power to account."
Or choose a question:
More Videos
"We design a community that would be missed if it were gone for our service design leaders."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"Design’s value is in asking meaningful questions and steering towards the right outcome, not getting bogged down in technical parameters."
Dem Gerolemou Alexis Oh Neef RehmanClimate technology fundamentals
May 15, 2024
"Implicit methods alone can explain around 80% of the purchase decision, with half of it due to unconscious measurements."
Daniela Magaña Flores Ariane Rahn Jeff Ephraim BanderAhead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
March 10, 2022
"Think like a designer: approach how you build your team and scale your company’s product design practice like a design problem."
Abbey Smalley Sylas SouzaScaling UX Past the Size of Your Team
January 8, 2024
"We never documented our criteria, leaving stakeholders feeling our decisions were mysterious."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
"Engaging communities requires thinking beyond western-centric tools, considering language and cultural relevance for accessibility."
Xenia Adjoubei Sean BruceEmpowering Communities Through the Researcher in Residence Program
March 29, 2023
"Under a system which promotes growth at all cost and views engagement of time and data as monetary gain, digital products converge as they all race to employ the design patterns that generate the fattest bottom line."
Craig VillamorDesign Systems for Ethical Design
January 26, 2023
"We don’t need a north star, we need a constellation that allows us to see the full picture."
Jon Fukuda Ellie KryslDesign Planning and Management Support
October 3, 2023
"Our hypothesis was we could create better product faster with more eyes looking at the problem, not just product."
Iain McMaster IHan ChengDesign and Product: from Frenemy to Harmony
November 29, 2023