Ben Reason
Co-author of Service Design
Ben Reason is a founder of Livework, a pioneering service design company. Ben has been practicing and developing service design since 2001. Over that time
Ben Reason is a founder of Livework, a pioneering service design company. Ben has been practicing and developing service design since 2001. Over that time, Ben has led work with a wide range of organizations; public and private, large and small. Ben’s focus since the start has been to employ service design to achieve outcomes for business and the public sector. His focus has been on developing the practice of service design in public services and healthcare (although he also has a sweet spot for industrial manufacturing businesses).
Rosenverse talks by Ben:
" The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away. "
Making the system visible: The fastest path to better decisions
November 20, 2025
" Many new adopters use service design artifacts as a tick-box exercise rather than embracing the mindset change required. "
Ask me anything – Authors of Service Design: From Insight to Implementation
November 19, 2025
" Being able to traverse different levels of abstraction helps to make systemic complexity more navigable. "
Panel Discussion
December 4, 2024
