Jacqui Frey
Director of Design Operations at MailChimp
Jacqui Frey is the Director of Design Operations at MailChimp, where she launched the Design Ops group that oversees design programs, production management, and department operations. In previous roles, she led various sales ops, marketing ops, in-house design studios, and learning and development programs in a variety of industries from tech to apparel. She resides in Atlanta with her husband and two sons.
Rosenverse talks by Jacqui:
" Operations is like the rocket booster for design leadership. "
Scale is Social Work
March 19, 2020
" Listening with tactical empathy means understanding the full emotional journey during times of change. "
Setting the Table for Dynamic Change
October 24, 2019
" I would in no way describe what we did as great UX, but constantly beating them over the head with UX solutions, they can’t unsee it. "
Panel Discussion: Integrating DesignOps
November 7, 2018
" If we improve areas of friction on behalf of the design department, people’s ability to achieve goals will increase. "
Flow and Superfluidity for Design Orgs
November 7, 2018
