A Research Skills Evolution
Summary
Key Insights
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The Research Skills Framework was developed with input from almost 500 researchers across 30 cities worldwide.
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The framework divides skills into 47 craft skills and 13 human skills, treating both as equally important.
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Human skills in research, often labeled as 'soft skills,' are essential for making research usable and impactful within organizations.
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Product analytics is a highly desirable skill that researchers want to develop more than they currently use it.
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Research evangelization—the act of amplifying and sharing research within organizations—is rated as the most useful skill by experienced researchers.
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Researcher growth progresses from focusing on individual task execution to influencing teams, products, and entire organizations.
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Simon Wardley’s value chain and mapping techniques are adapted to visualize research skill development and organizational impact.
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Foundational skills like coordination and data management remain necessary but should be delegated or streamlined to free time for strategic research work.
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ResearchOps emerges as a function to manage foundational research tasks to help researchers focus on higher-order work.
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The framework enables practical applications such as team retrospectives using skill mapping and the creation of adaptable research playbooks.
Notable Quotes
"Ten years ago, I did not know that we could do research as a job."
"As junior researchers, we mostly work on execution, while senior researchers own the whole process."
"Human skills are not just the soft mushy stuff or dark arts; they are equal partners to craft skills."
"Product analytics is much more desired than it is put into use right now among qualitative researchers."
"Research evangelization is the highest rated in usefulness among researchers with over 12 years’ experience."
"Growth as a researcher means expanding your sphere of influence from self to the entire organization."
"Basic coordinating and data management skills are foundational but not where researchers should spend most of their focus."
"ResearchOps came from the need to streamline these bottom of the chain foundational skills."
"You can create a strategic capability profile of your team by mapping skills and desired growth across members."
"This research skills framework could become a living language of practice that evolves with community contributions."
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