Culture, DIBS & Recruiting
Summary
The Experience Org at ServiceNow is a growing and world-class organization, comprised of a diverse team of passionate and creative designers, researchers, writers, and program managers. We all share a superpower in empathizing and understanding our users’ and customers’ needs to create product experiences that people love! We embrace diversity, inclusion, and belonging (DIBs) as a business imperative, a cultural value, and a shared commitment across ServiceNow. Learn about our amazing culture, the values we believe in, our dedication to DIBs, and the open opportunities we have to join our team!
Key Insights
-
•
ServiceNow combines large enterprise stability with startup-like flexibility enabling creativity and cross-team connections, as Curtin explains.
-
•
Employees like Liz appreciate how ServiceNow listens and responds quickly to employee needs, such as instituting half-day Fridays during remote work.
-
•
Jen highlights the company’s support during the pandemic through flexible work schedules, home office allowances, and wellness perks.
-
•
Alex, new to ServiceNow, emphasizes the strong community and willingness of colleagues to support complex product learning.
-
•
ServiceNow’s design organization includes diverse roles collaborating to craft user experiences and internal team improvements.
-
•
The company is remodeling offices with modern furniture and collaboration spaces to foster engagement post-pandemic.
-
•
ServiceNow’s core values, called True North, are embedded in leadership expectations, career growth, and goal setting.
-
•
Their diversity, inclusion, and belonging strategy goes beyond typical D&I by ensuring everyone feels they truly belong, bringing their whole selves to work.
-
•
ServiceNow’s CEO launched a five-point DIDB plan focusing on workforce training, community partnerships, and recruiting to increase representation.
-
•
Recruitment at ServiceNow involves a staged virtual process including recruiter and hiring manager screens and a final presentation with multiple panelists.
Notable Quotes
"I love that it is a larger enterprise company but still with a little bit of the pros that you get from having a startup where things are not too structured."
"The company created a new perk that allows us to have half day Fridays to help with work life balance."
"The transition to work from home went really well and employees felt supported with flexible schedules and wellness allowances."
"The people here want to be here. They want the company and customers to succeed and to change the world."
"You don’t feel like it’s a huge corporate burden company, nor a crazy fast startup. It feels authentic and committed."
"You can be yourself here. If you want to have tattoos, you can have tattoos and show them."
"Our values are baked into our career ladders and leadership expectations — they guide everything we do."
"Belonging means you feel safe to express your voice and show up as your true self without hesitation."
"We set a goal to hire at least 25% of early career roles from underrepresented demographics. This year we reached 37%."
"Our interview process has just three steps: recruiter screen, hiring manager screen, and a final panel presentation day."
Or choose a question:
More Videos
"The more participatory the practices, the deeper and more intentional the engagement needs to be."
Alexia Cohen Adriane AckermanIncreasing Health Equity and Improving the Service Experience for Under-Served Latine Communities in Arizona
December 4, 2024
"We typically design for the perfect path. Do you design and plan and test for the unexpected path?"
Marc Majers Tony TurnerInterrupted UX - Add A Dose of Reality To Usability Testing
March 11, 2022
"The challenge for us is how might we act more skillfully under conditions of VUCA."
Jorge ArangoDesign as an Antidote to VUCA
May 9, 2019
"It matters what you build, but it matters more if you learn."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Design is often framed as problem solving, but conversation is a better framework to respect users as active experts."
Daniel GloydWarming the User Experience: Lessons from America's first and most radical human-centered designers
May 9, 2024
"Sometimes accessibility isn’t perfect, but consistency lets me shop on Amazon in my sleep because of muscle memory."
Sam ProulxOnline Shopping: Designing an Accessible Experience
October 3, 2023
"When we tailor education to individual needs, everyone benefits."
Kristin SkinnerFive Years of DesignOps
September 29, 2021
"Designers are change agents. This is part of your passion and what gets you up in the morning."
Denise Jacobs Nancy Douyon Renee Reid Lisa WelchmanInteractive Keynote: Social Change by Design
January 8, 2024
"Recruit fees from panels can escalate from $100 per participant to $600 due to international and professional targeting."
Roberta Dombrowski Lianna Aduana5 Reasons to Bring your Recruiting in House
September 30, 2021
