Jess Greco
Director, Product Experience Design, Mastercard
Jess is an experience design and research leader with deep experience in tying customer insights into business priorities that drive design-led organizational change. She has a proven track record in creating an environment that fosters team collaboration and builds design maturity. Her experience is a mix of consumer and enterprise work across industries including financial services, payments, insurance, consulting, healthcare, education and media.
Rosenverse talks by Jess:
" Craft isn't gonna help you feel more fulfilled, influential or powerful. It cannot meet that need. "
Claiming your power: Practical tools for amplifying your unique voice
March 13, 2025
" I made the mistake of arguing in the chat instead of slowing down and asking the group what would make qualitative data persuasive for them. "
Day 3 Theme Panel
March 13, 2025
" Partner Onboarding Gold Standards act like a carrot-shaped stick tied to executive bonuses to push speed to revenue without sacrificing quality. "
Driving Change with CX Metrics
June 7, 2023
" The business doesn’t just want to do design better; they want the outcomes that design can make possible. "
Creating a Basis for Change: Scaling Design Maturity
June 8, 2022
