Rachel Posman
Co-author of The Design Conductors
Rachel Posman is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization, which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously, she led design and research operations at Uber Eats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.
Rosenverse talks by Rachel:
" Only one of the four common design ops backgrounds is design; others include program management and business skills. "
"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors
September 25, 2024
" Endlessly justifying yourself rarely changes others’ opinions. It positions design ops as up for debate. "
Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
" Be human first when creating new roles; treat them with the same care as hiring new team members. "
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
" How you manage vision in your ops team, especially when it’s new or lacking, is key for ongoing success. "
Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
" Employee experience and customer experience are inextricably tied—operationalizing design Ops impacts both. "
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
" We set up a design-led workshop with all leaders to craft what design-driven meant for our organization, leading to it becoming everyday language. "
The Bigger Picture: A Panel Discussion
October 23, 2019
