Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
A Mixed Method Approach to Validity to Help Build Trust
Summary
Quantitative instruments are frequently sought because 1) they can be quickly fielded to lots and lots of people, and 2) when carefully sampled, they can be generalizable to the population of users/customers. However, because many times the focus is on speed to launch because decision-makers need results quickly, there is not much depth given to their development, nor an investigation of the validity evidence. In the session, I will share a framework that centers validity and is necessarily a mixed methods approach to research. I will also share ideas on how to scale the research over time so that findings and insights are able to be iteratively delivered to stakeholders, while also iteratively informing one another in a qual-quant research dance that brings more trustworthy, user-centered evidence to decision-makers. Finally, I will share ideas for a course I am developing for supporting qualitative researchers to become more mixed in their approach.
Key Insights
-
•
Validity involves five evidence sources: content, response processes, internal structure, relations to other variables, and consequences of testing.
-
•
Qualitative methods, especially cognitive interviews, are crucial for understanding how respondents interpret survey items, supporting validity.
-
•
Surveys should be treated as products that need ongoing iteration and testing, not one-off tools.
-
•
Ethical considerations extend beyond data privacy to how survey results affect user experience and product decisions.
-
•
Mixed methods approaches leverage both qualitative insights and quantitative analyses to build a stronger validity argument.
-
•
Breaking down survey validation work across multiple teams and 'bite-sized' efforts makes the process manageable.
-
•
Revising surveys over time to improve validity complicates measuring change longitudinally but increases trustworthiness.
-
•
Stakeholder buy-in improves when validity processes are communicated as phased insights offering tangible results quickly.
-
•
Analyses such as factor analysis and Rasch modeling reveal survey internal structure and help identify item bias across subpopulations.
-
•
It is important to revisit validity considerations continuously, especially after product or user base changes.
Notable Quotes
"Validity is the degree to which evidence and theory support the interpretations of test scores for proposed uses."
"Qualitative research in a mixed methods setting needs to think about validity to support the bigger validity argument."
"What would happen if you do think about validity? Would it change your process or research plans?"
"Surveys are products too, so they need to be iteratively tested."
"You don’t know what you don’t know. Let’s write surveys that cover those blind spots."
"If the survey wording changes, measuring change over time becomes difficult, but improving the survey builds trust."
"Ethical considerations should go beyond typical privacy reviews and think deeply about user impact throughout the process."
"It is better to partner with someone who has quantitative expertise to interpret internal structure analyses."
"Management and stakeholders often care more about getting usable information quickly than understanding the full validity process."
"We can get quick insights in phases to keep teams engaged and slowly build a complete validity argument."
Or choose a question:
More Videos
"We have to be advocates for growth mindset and process improvement because people fall back on old ways even in times of change."
Greg PetroffSoftware as Material—A Redux
June 6, 2023
"That night at 11:59 PM the entire nation of New Zealand would move into what was called a level 4 lockdown."
Brendan JarvisFraming Tomorrow by Questioning Today
June 8, 2022
"Achieving coherency across products leads to less training, fewer support calls, and more users successfully adopting products."
Prerna MakanawalaAchieving Balanced Design Consistency
June 9, 2021
"We are stuck in the user trap because these platforms are central to being human today."
Tricia WangFrom Users to Shapers of AI: The Future of Research
March 25, 2024
"Pro-social gaming is about designing for positive social interactions that contribute to thriving communities."
Cheryl PlatzEmbrace Your Fun Factor: Game Development Best Practices for Product Design
January 9, 2026
"This field is still really emergent and growing momentum nationally and internationally."
Ariel KennanTheme Two Intro
November 17, 2022
"Building trust across functions means simple acts like scheduling lunch or coffee meetings with no agenda."
Tricia WangThe most popular design thinking strategy is BS
January 27, 2022
"Before, we never really looked holistically at decades of UX data—now we use it to be proactive and avoid duplicative studies."
Kristin WisnewskiMeasuring What Matters
October 23, 2019
"It became less important to keep doing fresh research and more important to grow the collective team knowledge."
Scott Jensen Sarah Delaney Carmen LiuShort Take #2: UX/Product Lessons from Your Industry Peers
December 6, 2022
