Breaking the Tension: The Power of Enabling Your Employees to Show Up Authentically
Summary
Last July Silicon Valley Business Journal named B. Pagels-Minor, Senior Data Project Manager at Netflix, to its 40 Under 40 Class of 2021. To quote the article, “B. Pagels-Minor is a thought leader on product and culture development within technology companies. They are passionate about creating a culture of accountability and sustainable processes that allow teams to do the work well.” Little did anyone know what was to come just a few months later. B. was thrust into the public eye for a stance they took on an issue that was important to them and others at their place of employment. A walk out ensued. So did termination. B. joins us as a member of the greater UX community, and speaks to us about a topic that fits squarely into our day 3 theme: Design People—Caring for Individuals and Teams. In this talk, B. Pagels-Minor will talk about their life, their experience at Netflix, and most importantly the things they’ve learned about the power of authenticity in both doing and enabling great work.
Key Insights
-
•
Early experiences with racism profoundly affect how individuals feel safe expressing identity in school and work.
-
•
Media representation like 'In the Heat of the Night' and 'The Cosby Show' can positively shape cultural identity and aspirations.
-
•
Physical disability in childhood can foster deep empathy and shape how one navigates the world.
-
•
Being in gifted programs brings both opportunity and high-pressure expectations, especially for marginalized groups.
-
•
Self-care and setting boundaries are crucial for mental health amid external pressures to succeed.
-
•
Navigating queer and trans identity in unsupportive family and workplace environments requires resilience and strategy.
-
•
Authenticity at work directly correlates with performance and reduces cognitive drain caused by compartmentalizing identity.
-
•
Workplaces claiming inclusivity may still enact exclusionary behaviors, demonstrating the gap between policy and practice.
-
•
Corporate communications, especially impersonal emails, are inadequate for addressing nuanced cultural issues and can cause harm.
-
•
Engaging in honest, in-person human conversations is essential to improve workplace culture and inclusivity.
Notable Quotes
"I don’t want to make those decisions anymore. I can’t compartmentalize who I am to be successful at work."
"Every time someone mentioned Harvard, my family reminded me I was supposed to be a genius, and I wasn’t."
"My mom is four foot eleven but looked like a six foot six linebacker when she stood up for me."
"In second grade, I was sent to the principal’s office almost every day just for raising my hand."
"My mom told me some people don’t like black people, and because of that, I wouldn’t be successful in that school."
"I woke up one day and just chose myself. I changed my name in Apple’s directory and it was the best moment ever."
"Being a store manager at Target humbled me because those with decades of experience would resist my direction."
"Netflix said I could be me every day, but then they released content that deeply hurt people on my team."
"Emails are terrible mediums when you’re trying to have human conversations about complex cultural issues."
"There’s a lot of different experiences that make me okay with some parts of the world, and others don’t make sense to me."
Or choose a question:
More Videos
"Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process."
Jim KalbachJazz Improvisation as a Model for Team Collaboration
November 6, 2017
"Don’t write a book expecting to retire on royalties; this is a specialized field with modest sales."
Louis RosenfeldCoffee with Lou: Should You Write a (UX) Book?
March 7, 2024
"If you’re sitting there thinking I need to build out this project and nobody else is saying the same thing, it means you have to do it, period."
Catt Small Micah Bennett Brian Carr Jessica HarlleeWhat's Next for ICs: Exploring Staff and Principal Designer Roles
February 22, 2024
"We can’t be there for every behavior after the nudge, nor do we necessarily want to be."
Marieke McCloskeyUser Science: Product Analytics & User Research
March 11, 2021
"If you can’t see a human in a video, how do you know the entire conversation wasn’t fabricated?"
Llewyn Paine[Demo] Deploying AI doppelgangers to de-identify user research recordings
June 5, 2024
"Random assignment to treatment or control is essential—if it’s not random, it’s not a true experiment."
Joshua NobleCasual Inference
October 6, 2023
"Stakeholders are users too; the product we’re sharing is the research and learnings for their decision-making."
Sara LogelYour Colleagues are Your Users Too
March 29, 2023
"Learning is a marathon, not a sprint, especially in the context of online conferences."
Bria Alexander Louis RosenfeldWelcome
January 8, 2024
"Consistency is so important that sometimes even consistency in failure works if it means I only have to learn the workaround once."
Sam ProulxOnline Shopping: Designing an Accessible Experience
June 7, 2023
