Meaningful inclusion: Practicing accessibility research with confidence
Summary
Practicing meaningful inclusion in your research and design work requires learning from a wide range of users, including people with disabilities. Still, applying your existing UX principles and methodologies towards accessibility research can feel daunting for practitioners who rarely get to work with assistive technology users and people with disabilities. Join Kavana Ramesh, a UX Researcher at Fable with hundreds of hours of accessibility research, as she shares a reflective framework for how to build confidence in your team.
Key Insights
-
•
Inclusive design drives innovation benefiting all users, not just those with disabilities.
-
•
Captions and voice assistants are innovations initially created for accessibility but widely adopted by all.
-
•
Practitioners often feel overwhelmed due to lack of exposure to assistive technology users.
-
•
Familiarity with assistive technology, through observation or direct interaction, reduces fear and builds confidence.
-
•
Power dynamics in research sessions can be mitigated by empowering assistive technology users as experts.
-
•
Assistive technologies fall broadly into screen readers, screen magnifiers, and alternative navigation tools.
-
•
Research facilitators should adapt protocols flexibly to accommodate users' needs for equitable, not necessarily equal, experiences.
-
•
Time-based metrics may be less meaningful than tracking blockers or pain points for assistive technology users.
-
•
Assistive technology users often face barriers from standard UX elements requiring workarounds.
-
•
Repeated practice with different assistive technologies is essential for UX practitioners to gain competence and confidence.
Notable Quotes
"Captions and subtitles were initially designed for people who are deaf or hard of hearing but over 50% of Americans watch content with subtitles."
"Trying something new can feel very daunting, especially if you rarely interact with people who use assistive technology."
"You’re really there to learn because the person with assistive technology is the expert of their setup."
"Think of assistive technology in three categories: screen readers, screen magnification, and alternative navigation."
"It’s like showing up to a building and the elevator’s not working, so you have to take the stairs—that’s what happens when my preferred navigation methods don’t work."
"Watching users navigate with assistive technology exposes you to barriers that people with disabilities face online."
"Assistive technology can feel like another person in the room during a research session, which you have to understand and include."
"Adapt your protocol as needed to support different users; equity may mean not treating everyone exactly the same."
"Tracking blockers and pain points is often more useful than just tracking time for tasks in inclusive research."
"Everyone benefits from thinking about accessibility, and inclusion can lead to more confident and better design practices."
Or choose a question:
More Videos
"People and process design are real, real things we have to consider, not just the technology piece."
Alexandra SchmidtEnterprise UX Playbook
December 1, 2022
"If you want to have tattoos, you can have tattoos and show them."
Jen Crim Jess Quittner Saritha Kattekola Alex Karr Gurbani PahwaCulture, DIBS & Recruiting
June 11, 2021
"Product managers are responsible for value – making sure something valuable is being created that meets real needs."
Christian CrumlishAMA with Christian Crumlish, author of Product Management for UX People
March 24, 2022
"Referrals encourage sameness because we tend to refer people who look and think like us."
Libby MaurerTreating Diversity & Inclusion in Hiring as a Design Problem
December 5, 2019
"Technology is a tool, not a solution in itself; it needs human input."
Ali Jeffery Sheri ChudowHow DesignOps Helped Enable Wall Street to Work Remotely
October 22, 2020
"We all say empathy is foundational for good design, yet contemporary research often remains oddly distant from real human experience."
Daniel GloydDesigning From the Inside Out: How Method Acting Can Inspire Design Research
February 12, 2026
"Personalization is not just a trend; it’s a necessity."
Kristin SkinnerFive Years of DesignOps
September 29, 2021
"The service wasn’t achieving the impact it was set out to have because the regulations governing everything else were not fit for purpose."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"Behavioral turbulence happens when flow breaks down, causing chaotic and unpredictable user interactions."
David SternbergUncovering the hidden forces shaping user behavior
July 17, 2025
Latest Books All books
Dig deeper with the Rosenbot
How can research repositories adapt to handle dated content and decide when to retire old insights?
How can UX practitioners build influence within healthcare organizations where clinical outcomes dominate decision-making?
How can research repositories score or show the impact of research recommendations to enhance organizational learning?