What Is It Like To Be Part of The UX Team at Compass?
Summary
Join the moderator, Andreas Huebner (User Research Manager), as he runs a Q&A session with Amy Takata (User Researcher), and Craig Brookes (Staff Product Designer) to discuss life at Compass, the team culture, and the reasons for joining the Compass team.
Key Insights
-
•
Research and design at Compass operate as a tightly integrated partnership, collaborating daily and shaping product vision together.
-
•
Generative research during the pandemic employed virtual co-design sessions allowing users to interactively construct their journeys using online sketching tools.
-
•
Using low-fidelity sketches in research helps elicit honest user feedback without the pressure of polished mockups.
-
•
Compass’s UX team has grown from a few members to a diverse group with specialized expertise across data, processes, and information architecture.
-
•
Leadership at Compass champions research, enabling the team to focus on open-ended exploratory questions beyond tactical usability tests.
-
•
Research insights and design solutions form a continuous narrative, with learnings shared and explored across project stages.
-
•
Automation of marketing content for real estate agents is a complex challenge requiring personalization for different agent types and regional contexts.
-
•
Remote collaboration tools like Slack and video watching allow design and research to stay tightly linked despite physical distance.
-
•
Increased UX visibility at Compass has led to greater organizational curiosity and eagerness to incorporate research findings in decision-making.
-
•
There is excitement among UX team members about returning to the office to revive social bonding and in-person creative sessions.
Notable Quotes
"Design and research at Compass have become so integrated that we become these powerful partners driving the product vision."
"We used virtual sketching where users could move components into spaces representing their actual workflows on the platform."
"It’s really been helpful that research supports design not just in discovery but also in validating that what we build meets customer expectations."
"The pandemic pushed us to be creative, and it’s been fun for users to participate remotely in the design process."
"Leadership buy-in now means we get to focus on bigger, generative research questions instead of just tactical usability studies."
"The complexity of automating marketing content for agents varies because some want hyper-personalized brand content while others prefer general automation."
"Even though Craig and I work closely every day, we haven’t met in person yet, which shows how remote collaboration works well for us."
"Research and design together tell a continuous story that guides what problems we tackle and how we solve them."
"Our user base is really fun and complex, with different preferences that require nuanced automation approaches."
"I’m most excited to get back in the office because I miss that culture and feeling like I’m working with friends every day."
Or choose a question:
More Videos
"You want to catch accessibility defects early through automated testing in your CI/CD pipeline, what we call shifting left."
Sheri Byrne-HaberAccessibility at Scale
June 9, 2021
"Integrating psychology into product strategy isn't optional; it's essential for success."
Prayag Narula Hannah HudsonEmpowering Designers to do Good Research
March 11, 2022
"If you build something that's easy to use but not what people want, it doesn't matter."
Janelle EstesUX Research Trends
January 28, 2021
"Start with content first wireframing and avoid lorem ipsum to prevent treating words like decoration."
Craig Brookes Andreas Huebner Morgan Quinn"Just Make it Look Good" and Other Ways We're Misunderstood
June 11, 2021
"If you don’t feel connected and you’re standing alone, the challenge looks much bigger."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"You cannot provide end-to-end service for every researcher, but you can deliver highly supported self-service — Kate Towsey."
Kate TowseyThe State of ResearchOps: More Than Just Theory
June 20, 2019
"Our nervous system is ancient; it can’t tell the difference between an angry email and a tiger lurking."
Alla WeinbergDesign Teams Need Psychological Safety: Here’s How to Create It
September 9, 2022
"Throwing a potluck sounds easy until you realize you don’t have a group that magically reads each other’s minds, resulting in a random table of snack foods."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"Positive mutual regard helps uncover root causes behind people’s behaviors to build collaboration rather than combat."
Tricia WangSCALE: Discussion
June 15, 2018
