Onboarding: The Ecosystem, not the Afterthought
Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"Accessibility isn’t just about visible disabilities; it’s about invisible disabilities and situational impairments too."
Sheri Byrne-HaberAccessibility at Scale
June 9, 2021
"The best products come from marrying analytics with human stories."
Prayag Narula Hannah HudsonEmpowering Designers to do Good Research
March 11, 2022
"Don't just flip the switch and say go talk to customers; you have to set guardrails and train people."
Janelle EstesUX Research Trends
January 28, 2021
"Content design is nascent and often misunderstood, but embedding content designers improves product clarity and usability."
Craig Brookes Andreas Huebner Morgan Quinn"Just Make it Look Good" and Other Ways We're Misunderstood
June 11, 2021
"High quality personal connections mean you can engage on a level playing field with serious professionals."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"Research ops is heavily reliant on clear and consistent research leadership to define strategy and priorities."
Kate TowseyThe State of ResearchOps: More Than Just Theory
June 20, 2019
"Our nervous system is ancient; it can’t tell the difference between an angry email and a tiger lurking."
Alla WeinbergDesign Teams Need Psychological Safety: Here’s How to Create It
September 9, 2022
"The collaboration cycle requires following standards for accessibility, content, design system usage, and IA or you don’t launch your product."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"Positive mutual regard helps uncover root causes behind people’s behaviors to build collaboration rather than combat."
Tricia WangSCALE: Discussion
June 15, 2018
