Culture, DIBS & Recruiting

Key Insights

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  ServiceNow implemented half-day Fridays to combat burnout and improve work-life balance.

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  Employees consistently highlight flexibility and supportive colleagues as top reasons they enjoy working there.

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  The company remodeled offices globally to provide modern, collaborative, and comfortable workspaces.

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  ServiceNow’s diversity efforts add ‘belonging’ to traditional diversity and inclusion frameworks, emphasizing true cultural inclusion.

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  The 5-point plan launched by the CEO focuses on leadership training, community engagement, and intentional recruiting to increase diversity.

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  In early career roles, 37% of hires came from underrepresented demographics, surpassing their 25% goal.

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  The onboarding and interview process is fully virtual for now, with multiple manager screens and a final panel interview.

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  The Experience Organization is rapidly growing, aiming to surpass 500 members this year, mostly designers.

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  Employees appreciate the company culture allowing authentic self-expression, including visible tattoos and personal styles.

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  ServiceNow supports employee wellness by providing stipends for home office needs and health activities during the pandemic.

Notable Quotes