Rosenverse
Don’t call it AI: Turn words into numbers with quantitative ethnography

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Don’t call it AI: Turn words into numbers with quantitative ethnography

Gold
Wednesday, March 11, 2026 • Advancing Research 2026
Share the love for this talk
Don’t call it AI: Turn words into numbers with quantitative ethnography
Speakers: Vitorio Miliano
Link:

Summary

Quantitative ethnography is the niche subfield you’ve never heard of, but it’s one you’ve been increasingly pressured to practice in over the past couple of years. It’s the math that turns words into numbers underlying generative AI, and LLMs have been getting in between you and a radically new approach to working with verbatims, transcripts, and other texts.

Business stakeholders are always pushing for greater efficiency, faster turnarounds. Qualitative researchers are always looking for more contact with users, and greater engagement with findings and reporting. Quantitative ethnography (and epistemic network analysis) offers a compromise: by trading structure and semantics for human sensemaking in the analysis part of research, perhaps both groups can get what they want.

I’ve had the opportunity to conduct quantitative ethnographic analyses in enterprise studies involving dozens of products, and impacting hundreds of thousands of end-users. Stakeholders were willing to accept a different kind of analysis, and engage more deeply with the process, in exchange for quicker answers.

In this talk, I’ll share how quantitative ethnography differs from qualitative ethnography, the tradeoffs you’ll have to make, and the kinds of results you can expect. This isn’t a tools talk, but you won’t need to do any math, either. I’ll close with a look into the near future, one where you can talk with as many users as will take your call with effectively zero additional analysis work; where you can have the analysis running live during your session, and have the user participate in the sensemaking process on-the-fly; and the dream of every product manager, one where stakeholders can have dashboards of evidence updated live as users talk.

Key Insights

  • •

    Quantitative ethnography unifies qualitative ethnographic methods with quantitative statistical validation, avoiding typical mixed-methods back-and-forth.

  • •

    Formalizing coding rules in a detailed code book is essential to scale qualitative insights and enable automation.

  • •

    Defining mechanistic signifiers, such as keywords or phrase rules, is necessary to automate qualitative coding effectively.

  • •

    Intra-sample statistical analysis uses each coded line as a data point rather than each respondent, enabling meaningful stats from small sample sizes.

  • •

    Partnering with data scientists is critical because quantitative ethnography requires specialized, adjusted statistical methods that differ from conventional ones.

  • •

    Researchers must regularly validate coding accuracy and statistical assumptions over time, a process called closing the interpretive loop.

  • •

    Quantitative ethnography can scale from a handful of interviews to thousands of verbatim responses, maintaining rigor at all scales.

  • •

    Epistemic network analysis helps identify and quantify relationships between qualitative codes within the text data.

  • •

    Large language models can automate parts of quantitative ethnography but require sacrificing some control over code definitions and initial synthesis.

  • •

    Quantitative ethnography opens the possibility for near-real-time insights by automating coding and saturation metrics during ongoing data collection.

Notable Quotes

"Business stakeholders push researchers for faster turnarounds and numbers, often favoring surveys over deep interviews."

"Quantitative ethnography isn’t mixed methods; it’s a unified method using both qualitative theory and quantitative validation."

"If you can’t come up with a rule for something, you can’t code it."

"Each coded line is a data point, which enables statistical power even with small numbers of respondents."

"Partner with data scientists to pick and adjust statistical tests because quantitative ethnography requires new assumptions."

"Closing the interpretive loop means regularly checking that your coding and stats hold up as new data arrives."

"Epistemic network analysis reveals meaningful connections between codes, suggesting but not proving why ideas cluster."

"Large language models cluster text using semantic relationships rather than shared vocabulary like traditional QDA."

"Using generative AI math lets you skip stats, but you lose control over what codes start your synthesis."

"If rules and stats update in real time, you could know when saturation is reached as data streams in."

Ask the Rosenbot
Brigette Metzler
Research Repositories: A global project by the ResearchOps Community
2020 • Advancing Research Community
Kevin M. Hoffman
Theme 2: Enterprise Team Journey
2019 • Enterprise Experience 2019
Gold
Rachael Greene
Building a Design Ops Practice that Really Works (Most of the Time)
2025 • DesignOps Community
Jerome “Axle” Brown
How to Use Self-Directed Learning to Ensure Your Research Insights are Heard and Acted Upon
2021 • Advancing Research 2021
Gold
Clara Kliman-Silver
UX Futures: The Role of Artificial Intelligence in Design
2023 • Enterprise UX 2023
Gold
Dorelle Rabinowitz
The Magic Word is Trust
2018 • Enterprise Experience 2018
Gold
Bria Alexander
Theme 1 Intro
2024 • DesignOps Summit 2024
Gold
Andy Barraclough
From Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme
2024 • DesignOps Summit 2024
Gold
Max Gadney
Assessing UX jobs for impact in climate
2024 • Climate UX Interest Group
Megan Blocker
A Selectively Scrappy Approach to ResearchOps
2018 • DesignOps Summit 2018
Gold
Samuel Proulx
Inclusive Research: Debunking Myths and Getting Started
2025 • Advancing Research 2025
Gold
Paul Pangaro, PhD
Systems Disciplines: Table Stakes for 21st Century Organizations
2023 • Enterprise UX 2023
Gold
Megan Blocker
What UX research maturity looks like and how we get there [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Saara Kamppari-Miller
"Prototype" vs "Prototype"--Breaking Down and Rebuilding Our Understanding of What We Do
2019 • DesignOps Summit 2019
Gold
Alnie Figueroa
The Future of Design Operations: Transforming Our Craft
2025 • DesignOps Summit 2025
Gold
Sam Proulx
Prototype Reviews, People With Disabilities, and You
2021 • Civic Design 2021
Gold

More Videos

Sheri Byrne-Haber

"94% of companies exclude disability from their diversity and inclusion initiatives, a major missed opportunity to advance accessibility."

Sheri Byrne-Haber

The Importance of Accessible Design Systems

January 8, 2024

Abbey Smalley

"I got a no. The message I was hearing was, scale the best you can with what you have and make it work."

Abbey Smalley Sylas Souza

Scaling UX Past the Size of Your Team

January 8, 2024

Jorge Arango

"Hypertext notes coexist on the same level and link to each other arbitrarily, creating emergent structures."

Jorge Arango

Exploding the Notebook: How to Unlock the Power of Linked Notes (2nd of 3 seminars)

April 19, 2024

Sarah Williams

"Customer experience refers to the collection of interactions someone has with the brand, agnostic of channel or touchpoint."

Sarah Williams

A Framework for CX Transformation

June 11, 2021

Yasmine Khan

"Being extra flexible with scheduling and logistics leads to richer, more authentic insights from participants living paycheck to paycheck."

Yasmine Khan

Checking Bias and Listening to Financially Vulnerable Americans

March 30, 2020

Dave Malouf

"Design operations is about being that resilient force on behalf of everyone else in your organization."

Dave Malouf

Theme 3: Introduction and Provocation

January 8, 2024

Jeff Gothelf

"For OKRs to work, incentives have to focus on learning, customer centricity, and evidence-based decision making, not just delivery."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Aleksandra Korczynska

"The hardest part is acting on feedback, which requires integrating tools and aligning multiple teams like research, product, marketing, and customer success."

Aleksandra Korczynska Caroline Jarrett Justyna Parmee

Survey Tools

March 12, 2026

Frank Duran

"The three in the box model is business, design, and technical representation, plus legal and compliance in regulated environments."

Frank Duran

Partnership Playbook: Lessons Learned in Effective Partnership

January 8, 2024