Shaping the future of research ops: Expanding roles and strategies for a more integrated research ecosystem
This video is featured in the PDI 2026 playlist.
Summary
The future of ResearchOps must expand beyond its current role to integrate more strategic functions within the research ecosystem. By broadening ResOps, we can enhance efficiency, foster collaboration, and enable more data-driven decisions. In the short term, we can prioritize cross-functional training and streamlined processes. Long-term, investing in advanced technologies and fostering a culture of continuous improvement will be key to realizing this expanded vision for research operations.
More Videos
"The hardest part is changing the measure of success from output to outcomes, specifically changes in customer behavior."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"Feelings are emergence; you need to measure emotion at scale, not just one-on-one usability."
Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl PlatzBeyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries
May 17, 2024
"The more complex the task, the less likely it is to be successful with current AI."
Sarah BarrettAI in Real Life: Using LLMs to Turbocharge Microsoft Learn
February 13, 2025
"Teams only think about a specific customer obsession persona and lose sight of upstream or downstream effects and other personas."
Kit Unger Jackie Ho Veevi Rosenstein Vasileios XanthopoulosTheme 2: Discussion
January 8, 2024
"Finding out more about these most active users is a key priority this year, said our CEO at the board presentation."
Marieke McCloskeyUser Science: Product Analytics & User Research
March 11, 2021
"You owe it to your organization and your team to grow the practice while staying true to your vision."
Rob Mitzel Sébastien MaloThe Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
January 8, 2024
"Responsible systems are systems that keep humans in control."
Carol SmithOperationalizing Responsible, Human-Centered AI
June 7, 2023
"Think of AI not as a magic eight ball, but as a highly educated intern that can help with routine tasks."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"I was talking with a person who said I’m like an idea machine, a 24-7 idea machine. The reply was immediate. It isn’t, you get used up and spat out."
Dr. Karl JeffriesThe Science of Creativity for DesignOps
January 8, 2024