Introduction to MURAL for UX
Summary
Participating in a project or meeting with MURAL and not sure where to start? Learn the basics about the structure, experience, and key features of the app to succeed while collaborating, all from the perspective of a UX practitioner.
Key Insights
-
•
Mural is designed as a remote-first digital workspace that supports hybrid and distributed teams.
-
•
The platform enables spatial and relational organization of ideas, which aligns better with brain processing than linear slideshows.
-
•
Mural includes facilitation tools like Summon, voting, and timers to guide workshops and collaborative activities.
-
•
Visual collaboration in Mural spans ideation, research, low-fi wireframing, and high-fi review phases.
-
•
Mural integrates frameworks such as Lean UX Canvas and Luma Institute methodologies enabling asynchronous facilitation.
-
•
Mural serves as a virtual office space that breaks down traditional barriers of seniority and location by democratizing input.
-
•
Design teams can import high-fidelity assets from tools like Figma into Mural to engage stakeholders unfamiliar with those tools.
-
•
Mural excels in consultant and research contexts where structured, choreographed remote workshops are critical.
-
•
Visitors and users might have restricted permissions such as image uploading depending on admin settings.
-
•
Mural helps replace physical printouts and whiteboards with a shared digital canvas for comments, edits, and annotations.
Notable Quotes
"I use mural for a lot of research where I create interactive co-creative experiences with customers."
"Mural is not just a digital whiteboard — it is the digital office space where collaboration happens across time and space."
"With Mural, information is delivered two ways, not just one; everyone can contribute and view together."
"Holding down the C button lets you drag connectors to visually link objects in Mural."
"We use frameworks in Mural that come with built-in instructions enabling asynchronous facilitation."
"Mural’s facilitation superpowers allow you to conduct workshops with 30 people divided into groups seamlessly."
"We put high-fidelity designs in Mural so stakeholders unfamiliar with Figma can still comment and interact."
"Mural democratizes collaboration by letting people contribute regardless of seniority or location."
"You can pan around by holding the space bar and dragging to explore the Mural canvas freely."
"Most presentations at Mural happen inside Mural itself — slides are becoming a thing of the past."
Or choose a question:
More Videos
"You’re not supposed to sell to the US public sector unless you’re WCAG 2.0 AA compliant."
Sheri Byrne-HaberAccessibility at Scale
June 9, 2021
"The best products come from marrying analytics with human stories."
Prayag Narula Hannah HudsonEmpowering Designers to do Good Research
March 11, 2022
"If you build something that's easy to use but not what people want, it doesn't matter."
Janelle EstesUX Research Trends
January 28, 2021
"Style guides and embedding content systems into design systems help scale content without bottlenecks."
Craig Brookes Andreas Huebner Morgan Quinn"Just Make it Look Good" and Other Ways We're Misunderstood
June 11, 2021
"A regular heartbeat and familiar structure are really important principles to keep a community alive."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"Managing vendors is a full-time job, and research ops teams often coordinate numerous vendors for tools and recruitment."
Kate TowseyThe State of ResearchOps: More Than Just Theory
June 20, 2019
"Sometimes the entire leadership team quitting at once is a big sign cultural safety is failing."
Alla WeinbergDesign Teams Need Psychological Safety: Here’s How to Create It
September 9, 2022
"A government designer aims to reduce UX variation while a contractor may optimize only their single product, creating potential conflicts."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"You have to look two or three steps ahead so you're not chasing what's right in front of you — avoid target fixation."
Tricia WangSCALE: Discussion
June 15, 2018
