Introduction to MURAL for UX
Summary
Participating in a project or meeting with MURAL and not sure where to start? Learn the basics about the structure, experience, and key features of the app to succeed while collaborating, all from the perspective of a UX practitioner.
Key Insights
-
•
Mural is designed as a remote-first digital workspace that supports hybrid and distributed teams.
-
•
The platform enables spatial and relational organization of ideas, which aligns better with brain processing than linear slideshows.
-
•
Mural includes facilitation tools like Summon, voting, and timers to guide workshops and collaborative activities.
-
•
Visual collaboration in Mural spans ideation, research, low-fi wireframing, and high-fi review phases.
-
•
Mural integrates frameworks such as Lean UX Canvas and Luma Institute methodologies enabling asynchronous facilitation.
-
•
Mural serves as a virtual office space that breaks down traditional barriers of seniority and location by democratizing input.
-
•
Design teams can import high-fidelity assets from tools like Figma into Mural to engage stakeholders unfamiliar with those tools.
-
•
Mural excels in consultant and research contexts where structured, choreographed remote workshops are critical.
-
•
Visitors and users might have restricted permissions such as image uploading depending on admin settings.
-
•
Mural helps replace physical printouts and whiteboards with a shared digital canvas for comments, edits, and annotations.
Notable Quotes
"I use mural for a lot of research where I create interactive co-creative experiences with customers."
"Mural is not just a digital whiteboard — it is the digital office space where collaboration happens across time and space."
"With Mural, information is delivered two ways, not just one; everyone can contribute and view together."
"Holding down the C button lets you drag connectors to visually link objects in Mural."
"We use frameworks in Mural that come with built-in instructions enabling asynchronous facilitation."
"Mural’s facilitation superpowers allow you to conduct workshops with 30 people divided into groups seamlessly."
"We put high-fidelity designs in Mural so stakeholders unfamiliar with Figma can still comment and interact."
"Mural democratizes collaboration by letting people contribute regardless of seniority or location."
"You can pan around by holding the space bar and dragging to explore the Mural canvas freely."
"Most presentations at Mural happen inside Mural itself — slides are becoming a thing of the past."
Or choose a question:
More Videos
"Inclusion and accessibility are really core and important to what we do in design ops."
Saara Kamppari-MillerTheme Three Intro
October 4, 2023
"We wanted a living network of knowledge so yesterday’s insight connects to today’s evidence and tomorrow’s learning."
Matt DuignanAtomizing Research: Trend or Trap
March 30, 2020
"You will never get to the point where you don't have to teach UX over and over again because people forget and new people come in."
Susan WeinschenkEvaluating the Maturity of UX in Your Organization
January 15, 2020
"We need to ask participants how much time they have and want to contribute to avoid extractive research."
Dr. Jamika D. Burge Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices
September 15, 2022
"If you don’t trust it, then there’s nothing here."
Daniel J. RosenbergDesigning with and for Artificial Intelligence
August 11, 2022
"Communicate as much as possible and in different formats, because different formats resonate differently with people."
Michelle ChinThe DesignOps Starter Kit
September 29, 2021
"We should feel empowered to propose research initiatives that stakeholders aren’t explicitly asking for."
Joanna Vodopivec Prabhas PokharelOne Research Team for All - Influence Without Authority
March 9, 2022
"Our Western view of power worked well in the US and Canada but didn’t play well everywhere else."
Joi FreemanA New Vantage Point: Building a Pipeline for Multifaceted Research(ers)
March 30, 2020
"Discovery workshops are seen as time-consuming and costly, causing resistance from internal stakeholders."
Michele WongHelping Them Help Us
January 8, 2024
