Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Understanding the Strategy for Civic Design in a Complex City: Istanbul

Gold
Wednesday, November 16, 2022 • Civic Design 2022
Share the love for this talk
Understanding the Strategy for Civic Design in a Complex City: Istanbul
Speakers: Onur Kocan and Ayhan Ensici
Link:

Summary

Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.

Key Insights

  • Henry Prost's urban plan for Istanbul, while preserving historical sites, imposed heavy, interventionist changes that disrupted the city's social fabric.

  • Istanbul's population growth and sociological shifts since the 1980s created new urban challenges that traditional city planning has struggled to address.

  • Governance in Istanbul is highly fragmented, with 39 districts each influenced by different political parties, complicating unified civic design efforts.

  • Public participation in Istanbul's urban design projects is limited, often restricted to selected stakeholders rather than inclusive community engagement.

  • Existing public innovation practices focus too much on complaint collection instead of structured user research and value creation.

  • Typical idea workshops and urban design competitions tend to prioritize expert imagination over actual citizen needs and involvement.

  • The speakers advocate for a human-centered, holistic civic design methodology that involves students and non-political groups as active participants.

  • Iterative testing with lead users and low to high fidelity prototyping is essential to creating sustainable and well-accepted public services.

  • Traffic congestion, partly caused by private vehicle overuse and inadequate parking, is a pressing urban problem targeted by the new Park and Ride project.

  • Institutional challenges such as budget constraints, lack of qualified staff, and ideological barriers hinder implementation of innovative civic design solutions.

Notable Quotes

"Finding the balance between transformation and preservation is a delicate issue in Istanbul."

"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."

"Some old fashioned solutions bring new problems for Istanbul."

"Unmanaged challenges reduce the quality of life in society."

"Political parties at the provincial level have their own mandates, which complicates unified service design."

"Public participation started being considered only in the last 10 years in Istanbul."

"Urban design competitions are declared public, but only expert architects or designers can participate."

"Current projects mostly focus on collecting complaints rather than understanding the state."

"We want to develop a civic design methodology compatible with Istanbul’s current conditions."

"Testing and implementation processes require sustainable, acceptable approaches using prototype iterations and user feedback."

Ask the Rosenbot
Daniela Magaña Flores
Ahead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
2022 • Advancing Research 2022
Gold
Theresa Neil
Designing for Wellness: Specializing in Healthcare
2024 • Rosenfeld Community
Ovetta Sampson
Managing the Human Engagement Risks of AI
2025 • Designing with AI 2025
Gold
Sean McKay
Coexisting with non-researchers: Practical strategies for a democratized research future
2025 • Advancing Research 2025
Gold
Caroline Vize
The State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022
2022 • Advancing Research 2022
Gold
Victor M. Gonzalez
Practicing Learners and Learning Practitioners
2021 • Advancing Research 2021
Gold
Lisanne Norman
Why I Left Research
2023 • Advancing Research 2023
Gold
Kristin Skinner
8 Types of Measures in Design Operations
2020 • DesignOps Community
Abby Covert
Stuck? Diagrams Help
2022 • DesignOps Community
Adam Cutler
Discussion
2016 • Enterprise UX 2016
Gold
Niko Laitinen
Adaptable Org Design for Resilient Times
2021 • Design at Scale 2021
Gold
Stephen Anderson
Puzzled? How to Coordinate Humans for Complex Challenges
2021 • Enterprise Community
Uday Gajendar
Day 1 Welcome
2024 • Designing with AI 2024
Gold
Melissa Eggleston
Practical People Skills for Building Trust on Teams and with Partners
2021 • Civic Design 2021
Gold
Tamara Kartoziia
Think global, adapt local: how service design accelerated B2B market entry by 6 months
2025 • Advancing Service Design 2025
Gold
Charlotte Lee
Theme 1 Intro
2021 • Civic Design 2021
Gold

More Videos

Daniel Gloyd

"You can’t know a human honestly from the outside alone; you have to let their reality work on you."

Daniel Gloyd

Designing From the Inside Out: How Method Acting Can Inspire Design Research

February 12, 2026

Deirdre Hirschtritt

"Inviting leaders to shadow research sessions helped one department hire a client feedback panel representing marginalized voices."

Deirdre Hirschtritt Cesar Paredes Marie Perrot

Research is Only as Good as the Relationships You Build

November 17, 2022

Benjamin Real

"We chose to focus on research because we wanted to mirror, a bit more robust, the capability of the design teams to understand client needs."

Benjamin Real

Maturity Models: A Core Tool for Creating a DesignOps Strategy

October 1, 2021

Max Gadney

"It’s really important to understand your own mental bandwidth and not take on too much even if the project excites you."

Max Gadney Andrea Petrucci Joshua Stehr Hannah Wickes

Assessing UX jobs for impact in climate

August 14, 2024

Lada Gorlenko

"What is it like to be a new kid on an old block?"

Lada Gorlenko

Theme 1: Intro

January 8, 2024

Feyikemi Akinwolemiwa

"C-FRE stands for curiosity, freedom, reframing, exploration, and engagement—the soft qualities we tend to overlook in play."

Feyikemi Akinwolemiwa

Play to innovate: How curiosity and experimentation transform UX

March 11, 2026

Bria Alexander

"Sponsor sessions are optional but offer incredibly high content, and they are not sales pitches."

Bria Alexander

Opening Remarks

March 29, 2023

Llewyn Paine

"If you can’t see a human in a video, how do you know the entire conversation wasn’t fabricated?"

Llewyn Paine

[Demo] Deploying AI doppelgangers to de-identify user research recordings

June 5, 2024

Bria Alexander

"OKRs are not one-size-fits-all; you have to shape them based on your organizational context and culture."

Bria Alexander Benson Low Natalya Pemberton Stephanie Goldthorpe

OKRs—Helpful or Harmful?

January 20, 2022