Rosenverse
War Stories LIVE! Q&A-Discussion

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

War Stories LIVE! Q&A-Discussion

Gold
Monday, March 30, 2020 • Advancing Research 2020
Share the love for this talk
War Stories LIVE! Q&A-Discussion
Speakers: Steve Portigal , Susan Simon-Daniels , Tamara Hale and Randolph Duke II
Link:

Summary

User research war stories are stories about contextual user research and the inevitable mishaps that ensue. These stories are in turn bizarre, comic, tragic and generally astonishing. For a practice that is not always well-understood or trusted, there’s pressure for us to only speak to the successes, but examining the human messiness of this work can help develop our skills and our community. Steve Portigal will expand the always-growing collection of user research war stories by bringing three new stories to the Advancing Research stage.

Key Insights

  • Researchers often don't realize in the moment that they are experiencing a 'war story'; reflection typically happens later.

  • Sharing war stories helps communicate the unpredictable and human nature of field research to business stakeholders expecting speed and metrics.

  • Writing war stories down as narratives, not just as bullet points, preserves richer, deeper lessons over time.

  • The tension between fast business needs and slow, qualitative research requires researchers to consciously quiet external pressure to focus on humans.

  • War stories reveal the importance of flexibility and adaptability during research, as plans often change rapidly in the field.

  • Encouraging researchers to document challenges creates a shared culture and helps build professional resilience.

  • Some underrepresented groups may develop heightened adaptability due to the need to navigate complex social dynamics, which can be a professional asset.

  • War stories can be used as interview tools to assess coping strategies, vulnerability, and experience in senior researcher candidates.

  • Authenticity and vulnerability in story sharing foster trust and community among researchers.

  • Storytelling bridges the gap between qualitative insights and stakeholders who typically value quantitative data.

Notable Quotes

"I was very conscious of what I perceived might be impatience from stakeholders watching the interview."

"You have to deliberately quiet that noise in your head and focus on humans in a world of humans."

"As soon as I started writing stories down, more memories came back from all over my research career."

"You don’t have to have a moral to the story; just capture it for now and maybe the lesson comes later."

"In the moment, it felt really uncomfortable, and I never thought I’d want to share that with anyone."

"Mixed methodologies illustrate the richness of our profession, showing the value of different types of research."

"Someone who thinks a study will run perfectly every time probably isn’t very experienced or realistic."

"Sharing war stories helps illustrate the necessity of flexibility and being present in the moment."

"There’s a double-edged sword for minorities who must adapt socially; it brings both burden and power."

"Reliance on foundational basics applies whether you’ve been a researcher for two months or twenty years."

Ask the Rosenbot
Jules Monza
Use These Words and Count These Things
2024 • DesignOps Summit 2024
Gold
Catt Small
What's Next for ICs: Exploring Staff and Principal Designer Roles
2024 • Rosenfeld Community
Bria Alexander
Day 1 Panel: Up to the Minute: The latest in AI’s impact on UX
2025 • Designing with AI 2025
Gold
Michaela Mora
Advanced Concept Testing Approaches To Guide Product Development and Business Decisions
2022 • Advancing Research 2022
Gold
Melinda Belcher
Insider preview of Enterprise Experience 2020
2020 • Enterprise Community
Sahibzada Mayed
Cultivating Design Ecologies of Care, Community, and Collaboration
2023 • DesignOps Summit 2023
Gold
Chris Engledowl
A Mixed Method Approach to Validity to Help Build Trust
2023 • QuantQual Interest Group
Louis Rosenfeld
How to use the Rosenbot
2026 • Rosenfeld Community
Aditi Ruiz
A PM State of Mind: Empathy Mapping Your Product Manager, Pt. 1
2022 • Design in Product 2022
Gold
Candace Myers
Standardizing Design at Scale
2022 • DesignOps Summit 2022
Gold
Laura Weiss
Turn Down the Heat: 3 Ways to Handle Conflict in the Moment
2024 • Rosenfeld Community
Chris Geison
What is Research Strategy?
2021 • Advancing Research 2021
Gold
Chloe Amos-Edkins
A Cultural Approach: Research in the Context of Glocalisation
2023 • Advancing Research 2023
Gold
Julie Norvaisas
Back to basics, or start from scratch?
2025 • Advancing Research 2025
Gold
Alla Weinberg
Design Teams Need Psychological Safety: Here’s How to Create It
2022 • DesignOps Summit 2022
Gold
Ashley Sewall
Exit Interview #5: Designing My Life After Tech
2026 • Rosenfeld Community

More Videos

Alexia Cohen

"Community-centered design allowed us to uplift the value of lived experience and embed it directly into budgeting."

Alexia Cohen Adriane Ackerman

Increasing Health Equity and Improving the Service Experience for Under-Served Latine Communities in Arizona

December 4, 2024

Marc Majers

"You want to separate out those distractions from the actual tasks."

Marc Majers Tony Turner

Interrupted UX - Add A Dose of Reality To Usability Testing

March 11, 2022

Jorge Arango

"VUCA stands for volatility, uncertainty, complexity, and ambiguity."

Jorge Arango

Design as an Antidote to VUCA

May 9, 2019

Brenna Fallon

"Psychological safety is far and away the key ingredient for teams being effective."

Brenna Fallon

Learning Over Outcomes

October 24, 2019

Daniel Gloyd

"Companies today are embracing these principles, seeing the value of user connection and self-actualization for business success."

Daniel Gloyd

Warming the User Experience: Lessons from America's first and most radical human-centered designers

May 9, 2024

Sam Proulx

"If you build accessible shopping with these four keys, compliance with legal standards like WCAG will naturally fall into place."

Sam Proulx

Online Shopping: Designing an Accessible Experience

October 3, 2023

Kristin Skinner

"The future of education lies in collaboration and adaptation."

Kristin Skinner

Five Years of DesignOps

September 29, 2021

Denise Jacobs

"Every day is a chance to check: is this how I want to be? This is a long-haul, marathon effort."

Denise Jacobs Nancy Douyon Renee Reid Lisa Welchman

Interactive Keynote: Social Change by Design

January 8, 2024

Roberta Dombrowski

"If you're not doing recruitment in-house and have to outsource three different agencies, managing timelines becomes a nightmare."

Roberta Dombrowski Lianna Aduana

5 Reasons to Bring your Recruiting in House

September 30, 2021