Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
What co-speech gestures reveal about users’ thinking during interviews
Summary
Key Insights
-
•
Gestures provide a non-verbal window into users' mental models, often revealing thoughts not expressed in speech.
-
•
Representational gestures, especially those made in personal gesture space, indicate cognitive processes and implicit imagery.
-
•
Users commonly hold multiple, context-dependent mental models rather than a single static one.
-
•
In interviews, interviewer gestures increase participant gesturing and improve conversational rapport.
-
•
Video interviews pose challenges for capturing gestures fully; positioning and prompting can mitigate this.
-
•
Speech-gesture mismatches often signal ongoing mental model construction or word searching by users.
-
•
Gestures can reveal emotional attachment or disengagement with technology, influencing adoption and retention.
-
•
Mental models can be anchored by recent technology prototypes, such as chat GPT for AI understanding.
-
•
Structured interview protocols that elicit gesturing and separate talking from tool use optimize gesture data collection.
-
•
Open source motion tracking and gesture analysis tools can aid qualitative research by quantifying gesture patterns.
Notable Quotes
"Gestures are a window to the mind."
"Gesture and speech form an integrated system; they reinforce one another."
"We’re really leaving half of our data on the table by not attending to gesture when eliciting mental models."
"Gesture is not computer and smartphone gestures, but spontaneous movements people make with hands and arms."
"Four me gestures happen in that personal gesture space and serve as thinking tools for the speaker."
"When gestures and speech mismatch, it often means the speaker is still refining their mental model."
"Without looking at the gesture, we would have come to a less complete mental model."
"Users have more than one mental model; they can be constructed on the fly depending on context."
"The degree to which the user feels in control with an intelligent agent brings up conversational mental models."
"The more you gesture, the more your interviewee will gesture."
Or choose a question:
More Videos
"Everyone goes through quite an extensive application process, but it was stress-free and informal."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"No one wants to use a calendar; they want to be organized. Protect users from having to engage with complexity."
Dem Gerolemou Alexis Oh Neef RehmanClimate technology fundamentals
May 15, 2024
"Home 24’s website is not cluttered and well-structured, explaining its higher appeal and inspiration scores."
Daniela Magaña Flores Ariane Rahn Jeff Ephraim BanderAhead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
March 10, 2022
"I had sorely underestimated how many internal tools there actually were — at least over 200."
Abbey Smalley Sylas SouzaScaling UX Past the Size of Your Team
January 8, 2024
"We never documented our criteria, leaving stakeholders feeling our decisions were mysterious."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
"The tapestry exhibition will be a three-dimensional map co-created with refugees and local school kids to reflect their stories."
Xenia Adjoubei Sean BruceEmpowering Communities Through the Researcher in Residence Program
March 29, 2023
"The only form of ethical persuasion that exists is when the goals of the persuader are aligned with the goals of the persuading."
Craig VillamorDesign Systems for Ethical Design
January 26, 2023
"We encourage you all to be your own heroes and connect your own documents."
Jon Fukuda Ellie KryslDesign Planning and Management Support
October 3, 2023
"Leadership needs to give specific directions to open up space for collaboration and inclusion."
Iain McMaster IHan ChengDesign and Product: from Frenemy to Harmony
November 29, 2023
