DesignOps Summit 2018

Explore DesignOps Summit 2018, a Rosenfeld Media event for UX, product design, research, and design leadership practitioners

Videos

November 7, 2018

Wednesday, November 7, 2018 • DesignOps Summit 2018

Panel Discussion: Integrating DesignOps

Jacqui Frey • Director of Design Operations at MailChimp
Dan Willis • Consultant, U.S. Digital Service

Wednesday, November 7, 2018 • DesignOps Summit 2018

Panel Discussion: Communicating the Value of DesignOps

Wednesday, November 7, 2018 • DesignOps Summit 2018

Operationalizing DesignOps

Neema Mahdavi • Studio & Emerging Technology, Dayforce

Wednesday, November 7, 2018 • DesignOps Summit 2018

Ops without Designers

Mark Boulton • Head of Product Design, Checkout.com

Wednesday, November 7, 2018 • DesignOps Summit 2018

Opening Keynote: Operating in Context

Leisa Reichelt • Head of Research and Insights, Atlassian

Wednesday, November 7, 2018 • DesignOps Summit 2018

Flow and Superfluidity for Design Orgs

Jacqui Frey • Director of Design Operations at MailChimp

Wednesday, November 7, 2018 • DesignOps Summit 2018

Filling the Void

Dan Willis • Consultant, U.S. Digital Service

Wednesday, November 7, 2018 • DesignOps Summit 2018

Collaborative Creativity through Improv

Cheryl Platz • Author of Design Beyond Devices

Wednesday, November 7, 2018 • DesignOps Summit 2018

Stretching the Definition of DesignOps with Product Development

Chris Moses • MIT Entrepreneur in Residence

Wednesday, November 7, 2018 • DesignOps Summit 2018

Communicating and Establishing DesignOps as a New Function

Brennan Hartich • DesignOps Leader, Intuit

Wednesday, November 7, 2018 • DesignOps Summit 2018

Designing Systems at Scale

Alëna Iouguina • Designing Systems at Scale

November 8, 2018

Thursday, November 8, 2018 • DesignOps Summit 2018

Understanding Experiences: When you have to do more than work

Holly Cole • Senior User Research Analyst, iCIMS, Scholarship Judge

Thursday, November 8, 2018 • DesignOps Summit 2018

Panel Discussion: Methodologies and Work Environments

Maria Skaaden • Continuous Design Practice Lead, Bekk Consulting

Thursday, November 8, 2018 • DesignOps Summit 2018

Panel Discussion: Growing People and Teams

Holly Cole • Senior User Research Analyst, iCIMS, Scholarship Judge

Thursday, November 8, 2018 • DesignOps Summit 2018

Creativity and Culture

Miles Orkin • UX Vision and Culture Lead, Google Cloud

Thursday, November 8, 2018 • DesignOps Summit 2018

A Selectively Scrappy Approach to ResearchOps

Megan Blocker • Director of User Research, DigitalOcean

Thursday, November 8, 2018 • DesignOps Summit 2018

Continuous Design: One eye on the horizon and the other on the next wave

Maria Skaaden • Continuous Design Practice Lead, Bekk Consulting

Thursday, November 8, 2018 • DesignOps Summit 2018

Creating the Blueprint: Growing and Building Design Teams

Jennifer Kanyamibwa • Senior Design Program Manager (Design and Research), Twitter

Thursday, November 8, 2018 • DesignOps Summit 2018

Shaping design, designers and teams

Jason Mesut • Design Partner, Group of Humans

Thursday, November 8, 2018 • DesignOps Summit 2018

Turning Research Ripples into Waves

Hana Nagel • Lead UX Researcher, SAP Customer Experience

Thursday, November 8, 2018 • DesignOps Summit 2018

Closing Keynote: Design at Scale

Doug Powell • Vice President of Design, IBM Design

Thursday, November 8, 2018 • DesignOps Summit 2018

Taking it to the next level: Career paths in DesignOps

Courtney Kaplan • Director, Design Program Management, Facebook

Speakers

Quotes

"I would in no way describe what we did as great UX, but constantly beating them over the head with UX solutions, they can’t unsee it."

"A producer is probably in JIRA day-to-day, running tasks, creating tickets and epics, while a program manager tracks board-level timelines."

"We wanted to move fast, but in the right direction, not just anywhere for the sake of going there."

"Success here isn’t shipping products, it’s delivering great science and publishing."

"Context is really super important not only for design and research but for how you design organizations and ways of working."

"It’s breath not death. Don’t try to solve for the system. Try to understand the request and help the business."

"The only time you get to build design ops at the same time as the organization structure is like in startups, but they’re so chaotic you don’t get to enjoy it."

"Yes-And means your contributions should build upon previous offers, requiring active listening."

"We’re an older company by tech standards—older than Facebook, Twitter, LinkedIn, and even Google by one year."

"A design program manager is like air traffic control making sure all the planes land in the right place."

"Successful operations must have well laid out and transparent process documentation but that process must become invisible in its application."

"Talking to the people that I work with about the experience of doing their job in order to improve their job experience is probably the most overlooked skill set that we have."

"It's all of our job to question why we’re doing what we’re doing and how we’re doing it."

"I like to find talent that’s the most unique and not overlapping other roles."

"If you want kick-ass teams, you have to think about the experience of making and how people feel at work."

"Research skill and talent can be present in many different kinds of people, you don’t have to have research in your title."

"It’s not about old versus new. It’s about trust and deeply rooted habits."

"If you really want to build culture and see how people cross collaborate, try to make lunch with your entire team every single week."

"Spreadsheets for profiles across an organization become really difficult to update."

"It’s not just empathy, but allowing people to understand all feelings are valid while offering new behaviors that reflect their values."

"Design thinking is for everybody. It’s collaborative, inclusive, and cross-disciplinary."

"We grew from two designers to 50 in four months, then over 300 in five years in just the ads design org."