Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Leading through the long tail of trauma
Summary
In this special community call, produced in partnership by Rosenfeld Media’s Advancing Research and Enterprise Experience curation teams, Uday Gajendar facilitated a discussion about the long tail of trauma, with Rachael Dietkus, LCSW, Dawn E. Shedrick, LCSW, and Dr. Dawn Emerick.
Key Insights
-
•
Including people with lived trauma experience in research planning improves sensitivity and anticipation of trauma responses.
-
•
Asynchronous and nonverbal methods can reduce retraumatization compared to live interviews.
-
•
Building trust with community partners and service providers is essential when working with marginalized groups.
-
•
Trauma is deeply cultural, and assumptions about body language or participant behavior can lead to misinterpretation.
-
•
Frequent breaks and informal interruptions (like walking or sharing stories) help manage participant comfort.
-
•
Researchers must recognize their own risk of vicarious trauma and build self-care rituals including debriefing and therapy.
-
•
Having two interviewers on trauma-related studies helps manage unexpected trauma responses in participants and the researchers.
-
•
Organizational trauma-informed change must start with HR policies and leadership modeling vulnerability and flexibility.
-
•
Trauma-informed work must resist commodification that simply repackages old methods under new labels.
-
•
Trauma-informed care is a continual process of becoming, requiring humility, cultural responsiveness, and ethical responsibility.
Notable Quotes
"Trauma is not the external event, but how that event embeds in an individual's body."
"You can’t heal your way out of death or oppression by reforming oppressive systems; you must dismantle them."
"If you work with humans, you work with trauma; it’s inherent in human experience."
"People from different cultures have different ways of experiencing and showing trauma; body language is not universal."
"I’ve never gone into an Indigenous community alone; relationships and partnerships are vital."
"Consent is ongoing; check in repeatedly during interviews about participants’ comfort and willingness."
"Breaks equalize stress and can prevent trauma responses from spilling over."
"Self-care after trauma work includes debriefing, therapy, time off, and reconnecting with loved ones."
"Leadership modeling ‘being human’ with stress and mental health normalizes trauma-informed culture."
"Being trauma informed is not a destination but a journey of continuous learning and unlearning."
Or choose a question:
More Videos
"If you don't have dedicated accessibility people, start grassroots by building empathy and rallying teams around user stories."
Saara Kamppari-MillerDesignOps for Inclusive Design and Accessibility
May 26, 2022
"Policy like the California Privacy Rights Act requires us to explain data use and comply with user deletion requests."
Dr. Jamika D. BurgeBroad Strokes: Connecting Design, Research, and AI to the World Around Us
June 7, 2023
"Teaching others through hands-on projects and training sessions creates long-term advocates and grows your design footprint."
Stephanie WadeBuilding and Sustaining Design in Government
December 8, 2021
"Culture is really how people act on their beliefs. It’s the behaviors, messages, and norms that make values true."
Michelle MorrisonCulture Design
May 21, 2020
"Try to observe the situation like a security camera—stick to factual, objective descriptions."
Joshua GravesWe Need To Talk: Addressing Unmet Expectations (Part 2 of 3)
April 28, 2025
"Every operation is going to have whirlwinds and fires all the time; strategy doesn't end that."
Kate TowseyAsk Me Anything (AMA) with Kate Towsey
April 2, 2025
"Agile can feel like a cult, but the data helps show it’s working and not just a belief system."
Mackenzie Cockram Sara Branco Cunha Ian FranklinIntegrating Qualitative and Quantitative Research from Discovery to Live
December 16, 2022
"Starting small with local meetups or internal talks helps you test and improve your material before bigger stages."
Louis Rosenfeld Jemma Ahmed Christian Crumlish Uday Gajendar Chris GeisonCoffee with Lou #3: What Makes for a Successful UX Conference Presentation?
May 2, 2024
"People didn’t want explanations about how to use patterns; they felt designs were self-evident and wanted just examples."
Eniola OluwoleLessons From the DesignOps Journey of the World's Largest Travel Site
October 24, 2019