Opening Remarks
Summary
On the closing day of the Design Operations Summit 2021, the host warmly thanked the community, speakers, and facilitators for their contributions. Alana Washington, the curator, introduced the day's theme focused on the future of design operations. Attendees were guided to the agenda site (designopsummit.com) to navigate programming by time zones and encouraged to join both main and sponsor sessions, which were high-quality and free during breaks. Key sponsors like Verizon Design and Mural were acknowledged, with additional digital swag bags available for attendees. The community’s active participation on Slack in channels like #do-general and cohort-specific groups was highlighted as a vital aspect of the conference experience. Behind-the-scenes contributors such as sketchnote artist MJ Broadband and resource curator Lauren Cantor received special recognition for enhancing the conference content. Finally, the importance of adhering to the virtual code of conduct was stressed to maintain a safe and respectful environment throughout the event.
Key Insights
-
•
Community involvement through surveys and Slack channels is critical to the conference's success and engagement.
-
•
Providing both paid main content and free sponsor sessions creates inclusive opportunities for a wider audience.
-
•
Sponsors contribute not only financially but also with manpower and high-quality content workshops.
-
•
Digital swag bags serve as an innovative alternative to physical conference giveaways in virtual events.
-
•
Slack channels are segmented to support general discussion, specific cohorts, and help requests.
-
•
Behind-the-scenes roles like sketchnote artists and resource curators significantly enhance user experience.
-
•
Conference content and resources are quickly made available online, reducing the need for note-taking during sessions.
-
•
Emphasizing a strong code of conduct online helps ensure a safe and inclusive virtual learning environment.
-
•
Curators like Alana Washington shape the thematic focus, guiding the overarching narrative for event days.
-
•
Transparency about scheduling and time zones reduces confusion and supports global participation.
Notable Quotes
"This is our third and final day of the design operation Summit 2021."
"Our community would not be what it is without you."
"The most highly rated part of the conference every year are the facilitators making the cohorts sing."
"Sponsor sessions are not sales pitches; they are super similar to the quality of the main conference session."
"We have over a thousand members in the #do-general Slack channel, and that’s where the party is at."
"If you want to take advantage of asking speakers questions and having discussions, join our Slack."
"There is no need to take notes; session notes, sketchnotes, resource lists, videos, and decks will be shared."
"Lauren Cantor works with companies to create new business strategies by tackling human-centered design."
"Please read our code of conduct to ensure everyone can be their fullest selves while respecting others."
"If you ever feel unsafe or threatened, please let us know in the #do-help channel."
Or choose a question:
More Videos
"Nobody’s gonna listen to you people until you start speaking in the language of business."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"The accessibility expert was simply lost into shouting, we must be accessible without creating a strategy."
Patrizia BertiniThe (r)evolution of designOps: It’s Time to Think (really) BIG
September 11, 2025
"Not knowing what something is called or what a newly inflated word means introduces confusion and causes people to talk across purposes."
Shan ShenTranslating UX Terms into Business Contexts
November 29, 2023
"Most decisions are coin flip decisions—easily reversible and should be treated as defaults."
Adam ThomasSurvival Metrics – Making Change in a Fast, Data-Informed, and Politically Safe Way
December 6, 2022
"In the application process for merchant services, underwriting’s risk-first mindset conflicted with customer needs, causing friction."
Robin BeersResearch as a Catalyst for Organizational Transformation
March 12, 2021
"Accessibility defects are bugs. If it’s a P1 blocking bug for an accessibility issue, treat it like any other P1 bug."
Sheri Byrne-HaberAccessibility at Scale
June 9, 2021
"People were sweating their pixels, but doing so inside of solos and personal barriers until we started critiquing transparently together."
Joseph MeersmanSweating the Pixel: Scaling Quality through Critique
June 10, 2021
"Don't reinvent the wheel all the time; build on top of what others have built."
Deanna Washington Bria Alexander Jon Fukuda Saara Kamppari-Miller Farid SabitovConnecting the Ops: Plenary Panel and Closing Circle
September 9, 2022
"Customer experience cannot truly be good if some are left out or excluded, either intentionally or unintentionally."
Aaron Stienstra Lashanda HodgeLeveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021