Let's Talk About Money
Summary
Key Insights
-
•
PPL started with no funding or projects but grew to 22 employees and two million dollars in revenue by aligning money with mission.
-
•
Nonprofit civic design consultancies can generate income through government contracts rather than relying heavily on fundraising or grants.
-
•
An organization's budget must include non-project costs like rent, insurance, and paid time off to ensure financial sustainability.
-
•
Creating a transparent pay scale with clear, observable criteria significantly boosts fairness and equity in compensation.
-
•
Shifting salary from a private individual benefit to a collective organizational resource requires cultural change.
-
•
Using an agile, release-based project model helps forecast workload and prevents team burnout by managing effort predictably.
-
•
Tracking all team hours openly reinforces collective ownership of labor as the engine that generates both revenue and rest.
-
•
A team-based costing model better reflects collaborative work than billing individuals by the hour, accommodating changing project roles.
-
•
Open-book accounting and financial transparency deepen trust and enable anyone on the team to understand organizational finances.
-
•
Collective decision-making on finances can be difficult but is essential for equity; pay raises must often apply to the entire salary scale.
Notable Quotes
"Mission was our primary interest because we started without money, projects, or assets."
"How does the money we make align with our public sector values and make our organization the one we want to be?"
"We had to charge not just project work but all the costs including vacation, rent, insurance, and bookkeeping."
"We wanted compensation that is fair, transparent, and generous, not typical nonprofit low pay."
"We shifted from thinking of salary as an individual thing to thinking of revenue as a collective resource."
"Our agile project process lets us look six months ahead to prevent overload and support human dignity."
"Everyone can see how much everyone else makes through our transparent pay scale tied to observable criteria."
"We track every hour so the team's time is visible and understood as the collective engine of revenue and rest."
"Our team-based costing accounts for changing project roles and time, reflecting true collaborative effort."
"If anyone’s pay goes up, we move the whole pay scale so equity and fairness are maintained by the entire team."
Or choose a question:
More Videos
"Respondents who feel very connected are twice as likely to say they’re making a significant impact."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"No one wants to use a calendar; they want to be organized. Protect users from having to engage with complexity."
Dem Gerolemou Alexis Oh Neef RehmanClimate technology fundamentals
May 15, 2024
"Implicit methods alone can explain around 80% of the purchase decision, with half of it due to unconscious measurements."
Daniela Magaña Flores Ariane Rahn Jeff Ephraim BanderAhead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
March 10, 2022
"Not growing the team was disheartening but led me to create training for partners to start taking a user-centered approach themselves."
Abbey Smalley Sylas SouzaScaling UX Past the Size of Your Team
January 8, 2024
"Our CIO, Fletcher Prev, has always made the employee experience his North Star."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
"We were interested in supporting networks of self-organization and mutual aid formed between refugees and host communities."
Xenia Adjoubei Sean BruceEmpowering Communities Through the Researcher in Residence Program
March 29, 2023
"The only form of ethical persuasion that exists is when the goals of the persuader are aligned with the goals of the persuading."
Craig VillamorDesign Systems for Ethical Design
January 26, 2023
"We encourage you all to be your own heroes and connect your own documents."
Jon Fukuda Ellie KryslDesign Planning and Management Support
October 3, 2023
"Leadership needs to give specific directions to open up space for collaboration and inclusion."
Iain McMaster IHan ChengDesign and Product: from Frenemy to Harmony
November 29, 2023
Latest Books All books
Dig deeper with the Rosenbot
What are the benefits of using Rosenbot for both UX students and instructors?
How do research operations teams manage the tension between consolidating tools and needing specialized capabilities?
How could universal acceptance and personalized learning journeys change college admissions and education?