Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Trauma-informed Research: A Panel Discussion

Thursday, October 7, 2021 • Advancing Research Community
Share the love for this talk
Trauma-informed Research: A Panel Discussion
Speakers: Matt Bernius , Sarah Fathallah , Hera Hussain and Jessica Zéroual-Kara
Link:

Summary

The unfolding epidemics and crises of the last year and a half provide stark reminders that no person or setting is ever safe from the impacts of traumas. Now more than ever, it’s critical for us as researchers to anticipate and plan for the realities of trauma as it emerges in our work (and in ourselves). Join us for a discussion of how the panelists came to embrace trauma-informed practices and how they have led to changes in the way we approach our work. Being trauma-informed and -responsive is not a destination but rather a constant state of becoming. You’ll leave with the information you need to start this journey in your own practice.

Key Insights

  • Including people with lived experience in research teams helps anticipate trauma triggers and design sensitive methods.

  • Trauma manifests and is processed differently across cultures, requiring flexible, adaptive research approaches.

  • Allowing participants agency in how and when they engage reduces retraumatization risks.

  • Trauma-informed work demands self-care practices for researchers, including debriefings, breaks, and mutual support.

  • Research in systems like government must address trauma perpetuated by those systems, not just individual experiences.

  • Commodification of trauma-informed approaches risks diluting their meaning into performative checklists.

  • Organizational change, starting with HR policies and leadership modeling vulnerability, is vital for trauma-informed cultures.

  • Researchers and designers should assume trauma is present in all human interactions, even in traditionally 'non-sensitive' sectors.

  • Consent is an ongoing process, and participants should always feel empowered to pause or stop participation.

  • Sharing and mentoring among practitioners strengthens trauma-informed approaches and prevents isolation.

Notable Quotes

"Trauma is a response to anything that's overwhelming—too much, too fast, too soon, or too long coupled with a lack of protection or support."

"You can't heal your way out of death or oppression by reforming oppressive systems; you can only do so by dismantling those systems."

"We need to be better at questioning the motivations of the parties we work with and what they’re getting out of the work."

"All processes are extractive; even if there’s an element of enrichment, reducing that extraction is crucial."

"Allow people to tell you how trauma extraction feels; don’t assume based on your cultural lens."

"Leadership modeling of vulnerability and human challenges is the first step towards trauma-informed organizational culture."

"Trauma-informed is not a destination; it’s a journey, a continuous state of becoming."

"If you work with humans, you work with trauma. Assume everybody carries some form of vulnerability."

"Take breaks, use chill zones, and create safe spaces within research and workplace settings."

"Being trauma-informed means caring for yourself, forgiving your mistakes, and moving forward with humility."

Ask the Rosenbot
Nicole Wright
Democratizing Research at HoneyBook
2022 • Advancing Research 2022
Gold
Louis Rosenfeld
Coffee with Lou: Should You Write a (UX) Book?
2024 • Rosenfeld Community
Roberta Dombrowski
5 Reasons to Bring your Recruiting in House
2021 • DesignOps Summit 2021
Gold
Dave Malouf
The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
2022 • DesignOps Community
Greg Petroff
Design is the Differentiator: Bringing New Design Innovations to a Very Antiquated and Very Large Industry
2021 • Design at Scale 2021
Gold
Shanti Mathew
Civic Design at Scale: Introducing the Public Policy Layer Cake
2021 • Civic Design 2021
Gold
Peter Morville
The Architecture of Understanding
2015 • Enterprise UX 2015
Gold
Nancy Douyon
We'll Figure That Out in the Next Launch: Enterprise Tech's Nobility Complex
2018 • Enterprise Experience 2018
Gold
Meredith Black
Scaling Design Culture
2017 • DesignOps Summit 2017
Gold
Eric Shumake
An AMA on UX's Role in Healthcare
2026 • Rosenfeld Community
Laine Riley Prokay
How DesignOps can Drive Inclusive Career Ladders for All
2021 • DesignOps Summit 2021
Gold
Monty Hammontree
The Future of UX Research
2020 • Advancing Research Community
Ryan Rumsey
Business Influence Without Losing Your Soul
2021 • Enterprise Community
Sarah Fathallah
Lessening the Research Burden on Vulnerable Communities
2020 • Advancing Research 2020
Gold
Benjamin Real
Maturity Models: A Core Tool for Creating a DesignOps Strategy
2021 • DesignOps Summit 2021
Gold
Phil Gilbert
A Consistent Culture of Design
2015 • Enterprise UX 2015
Gold

More Videos

Jim Kalbach

"There are no mistakes in jazz, just missed opportunities."

Jim Kalbach

Jazz Improvisation as a Model for Team Collaboration

November 6, 2017

Louis Rosenfeld

"Evergreen content needs a strong perspective on why the topic matters along with practical examples on how to apply it."

Louis Rosenfeld

Coffee with Lou: Should You Write a (UX) Book?

March 7, 2024

Catt Small

"Keeping your craft sharp, learning new tools like auto layout in Figma, and challenging yourself help maintain relevance."

Catt Small Micah Bennett Brian Carr Jessica Harllee

What's Next for ICs: Exploring Staff and Principal Designer Roles

February 22, 2024

Marieke McCloskey

"If you’re a person who studies people, then you’re a person who understands data."

Marieke McCloskey

User Science: Product Analytics & User Research

March 11, 2021

Llewyn Paine

"User recordings are your most valuable asset but have become riskier due to biometric privacy laws."

Llewyn Paine

[Demo] Deploying AI doppelgangers to de-identify user research recordings

June 5, 2024

Joshua Noble

"Synthetic controls create counterfactuals using historical data when no suitable control group exists."

Joshua Noble

Casual Inference

October 6, 2023

Sara Logel

"Storytelling helps gain people’s attention, build empathy, and improve understanding and recall of key points."

Sara Logel

Your Colleagues are Your Users Too

March 29, 2023

Bria Alexander

"There will be session notes and sketch notes so you don’t have to take notes yourself unless you want to."

Bria Alexander Louis Rosenfeld

Welcome

January 8, 2024

Sam Proulx

"I’ve nearly bought products in my sleep because I memorized the key presses from consistent checkout flows."

Sam Proulx

Online Shopping: Designing an Accessible Experience

June 7, 2023