Opening Remarks
Summary
Lou Rose from Rosenfeld Media opens the second Civic Design Conference by framing it as an ongoing community conversation rather than a typical conference. She highlights the diverse, international nature of Civic Design practitioners, spanning government levels and community organizations. Lou encourages attendees to actively engage and participate through Slack channels and cohorts rather than passively consume content. Bria Alexander, Adobe’s senior design program manager and conference emcee, shares the agenda focused on themes like the decade cycle, shifting power structures in design, and physical environment interactions beyond screens. She also explains conference logistics such as timezone settings, sponsor sessions which are free and non-sales promotional, and break schedules. Accessibility and engagement are supported via Slack for direct interaction with speakers, peers, and customer support. MJ Broadband, a seasoned user experience consultant, contributes sketch notes for every session to enrich participant understanding and retention. The conference code of conduct ensures a respectful, safe virtual environment for all attendees. Together, Lou and Bria set an inviting, well-organized tone to maximize learning and community connection.
Key Insights
-
•
Civic design is an emerging international community spanning federal to tribal local governments and community organizations.
-
•
The conference encourages active participation over passive consumption, fostering ongoing engagement via Slack beyond the event days.
-
•
Sponsor sessions are free, non-sales focused, and scheduled not to overlap with the main program, broadening accessible content.
-
•
There is a deliberate focus on inclusivity with cohorts and Slack channels to help attendees find appropriate community groups.
-
•
Session resources including notes, sketches, videos, and decks are made available promptly, reducing the need for attendees to take notes.
-
•
MJ Broadband’s live sketch notes combine user experience expertise with graphic facilitation, enhancing content clarity and engagement.
-
•
Multiple Slack channels are dedicated to different purposes: general discussion, customer support, sponsor engagement, and cohort interaction.
-
•
Conference planners intentionally included ample breaks between sessions to avoid participant fatigue and encourage reflection.
-
•
The conference uses a carefully structured open hashtag strategy (#CD2022) for social media, creating broader visibility and interaction.
-
•
A strong code of conduct and proactive support mechanisms are emphasized to maintain a respectful and safe virtual community environment.
Notable Quotes
"I didn’t say conference because this is really a highly polished snapshot of a conversation this community is having."
"Go out the next three days as being part of this conversation rather than simply sitting back and being a consumer of information."
"Civic design is relatively new and spans all kinds of government agencies from federal and national down to tribal and local."
"Sponsor sessions are free, not sales pitches, and do not overlap with the main program so anyone can attend."
"You will come away from this conference with so many artifacts from these talks you won’t miss anything."
"Join our Slack channels—it’s really where the party is with gifts, jokes, and amazing conversations."
"MJ Broadband’s sketch notes will make your conference experience 10 times easier."
"There’s no need to take notes because session notes, videos, and decks will be shared promptly on the conference site."
"We are still a community even though we are virtual and are obliged to treat each other with kindness and respect."
"If you ever feel unsafe in our virtual community, we want to know about it so we can provide support."
Or choose a question:
More Videos
"If you ask our partners what we do, they might say I’m not totally sure, but I know that we need it."
Rebecca GimenezWork in Progress: Service Design at Airbnb
December 3, 2024
"Those three retailers pivoted literally overnight under intense change management pressure."
Lada GorlenkoTheme 2 Intro
June 9, 2022
"There’s a tension in repositories having to serve immediate product decisions and more durable, strategic knowledge."
Brigette Metzler Dana ChrisfieldResearch Repositories: A global project by the ResearchOps Community
August 27, 2020
"Instead of telling the story, bring in actual users to tell their frustration directly to your team and execs."
Discussion
June 9, 2017
"We need to push back when we see the concrete boat coming, but it’s really hard to know how."
Sarah Brooks Jennifer PahlkaFireside chat with Sarah Brooks and Jen Pahlka
October 21, 2021
"We actively coach Department of PFML staff to shadow and eventually run their own research sessions so they’re empowered long-term."
Lisa Spitz Nikki BrandBuilding Trust Through Equitable Research Practices
November 18, 2022
"Experts develop insights by isolating patterns and data; as designers, we already do this daily."
Theresa NeilDesigning for Wellness: Specializing in Healthcare
May 22, 2024
"What if we trained Midjourney on our own style? That felt more ethical and right for our project."
Maverick Chan Claire LinFrom Doodle to Demo: AI as Our Storytelling Partner
October 23, 2025
"Leadership usually determines whether psychological safety is built or eroded in a culture."
Alla WeinbergDesign Teams Need Psychological Safety: Here’s How to Create It
September 8, 2022
Latest Books All books
Dig deeper with the Rosenbot
In what ways does storytelling help insights cut through corporate and organizational noise?
How do you distinguish real regulatory constraints from organizational assumptions in healthcare UX?
How does including metadata like methodology, market, and date improve the quality of research repository search results?